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Active4w ago

Director, Forward Deployed Engineering & AI GTM

Aircall.io, Inc.·📍 New York Office

Employment

Full-Time

Work mode

On-site

Experience

DIRECTOR

Salary

$200K – $299K/yr

Role overview

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a

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What they are looking for

Skills & requirements

Qualification

7+ years of experience in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred. Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder) Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript). Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field. Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices. Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery. Excellent communication and stakeholder management skills, translating between technical and business audiences. Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus. Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable. What Success Looks Like: Agents

Department · Solution Engineering

Aircall.io, Inc. logo

Hiring company

Aircall.io, Inc.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

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