Director, Merchant Acquisition & Success - Strategy & Operations

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: We’re looking for a Director, Enterprise Retail Sales to lead a team of Account Executives responsible for some of Affirm’s most strategic retail opportunities across fashion, beauty, apparel, sporting goods, electronics, furniture, and other lifestyle categories. Reporting to the Senior Director of Enterprise Retail Sales, this leader will lead a senior sales team while remaining hands-on in complex commercial opportunities. The Director will coach and develop experienced AEs, help shape and progress complex deals, build relationships with senior merchant executives, and work closely with cross-functional partners to support strategic merchant growth. What You’ll Do: Lead, coach, and develop a team of senior Account Executives, setting clear expectations and driving accountability, performance, and consistent execution against team goals Own team performance across pipeline health, forecast accuracy, deal progression, merchant acquisition and expansion, and revenue outcomes Coach through complex, strategic opportunities, helping AEs build business cases, navigate stakeholder dynamics, structure commercial solutions, and negotiate effectively Build trusted relationships with senior leaders at major retail merchants and engage directly in high-priority opportunities wher

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role NYT Wirecutter is looking for a Senior Manager, Revenue Analytics to power our business strategy. Your core mandate is to increase audience monetization across our primary businesses—Affiliate, Advertising, and E-commerce—ensuring we preserve long-term audience trust. As a player-coach role, you will lead a team of analysts and partner closely with Revenue, Product, and Marketing leads to establish KPIs, run conversion experiments, and build attribution frameworks that scale revenue. You will report to the Executive Director, Data Analytics. Responsibilities You will lead, mentor, and onboard a team of two direct reports, nurturing their career growth You will analyze affiliate revenue drivers (e.g., merchant commissions, EPC, conversion rates, and partner yield) across all content touch points. You will be the analytics lead for the newly launched Wirecutter Store, reporting on unit economics, merchandise performance, cart funnel analytics, order value (AOV), and customer acquisition/repeat purchase metrics You will partner with Ad Ops and Advertising teams to track ad yield (RPM, eCPM), fill rates, and ad unit viewability, balancing display and custom content revenue against user experience and page speed You will evaluate trade-offs between affiliate links, ad placements, and Wirecutter Store product placements on site, creating a holistic monetization framework to maximize total revenue per user. You will lead recurring co

About the Team We help Merchants access the financial products they need to grow and operate their businesses. DoorDash Capital is one of the company's fastest-growing bets, and our team owns the full growth engine from identifying unmet Merchant needs to launching products and scaling them. We obsess over how to deliver more value to Merchants through our platform and our financing partnerships, and we measure ourselves on adoption, revenue, and Merchant outcomes. About the Role You will report to the Director, S&O New Business on our DoorDash Capital team and own the growth of one of our newest bets with a key partner in the financing space. This is a 0-to-1 growth role: you'll take an early product and scale it to maturity by driving adoption, conversion, and revenue. You will have support from product, engineering, sales, and marketing. The ideal candidate is energized by finding growth levers, moving fast, running experiments, and learning from data in a high-velocity environment. You’re excited about this opportunity because you will… Strategize – Understand the needs of our Merchants, prioritize those needs by impact, and create solutions with cross-functional partners Build – Drive the implementation of new product features and processes for managing Merchant financial products Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t be playbooks or templates, instead you will create them. Analyze – Leverage data whenever possible to inform your hypothesis and convince cross functional partners. Influence – Work cross-functionally with our Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align on a path forward and bring these products to market We’re excited about you because… You have 4+ years of experience in strategy & operations / product management / investment banking / management consulting / mergers & acquisitions or relate

About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services. About the Role As a Merchant Strategy & Operations Director at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty. You're excited about this opportunity because you will… Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction Experiment, Analyze and Implement – Use data-driven decision-making and sound business judgment to drive go-to-market & execution for new initiatives to help merchants have the best experience on Doordash Influence – Work cross-functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives We're excited about you because… You have a Bachelor’s degree or higher You bring 10+ years of experience in consulting, strategy, operations, banking, technology, with time spent leading transformation in fast-paced or complex environments You have experience managing teams and driving large-scale, cross-functional initiatives You have a bias for action , are energized by ambiguity, and take ownership from start to finish You’re naturally curious – You always look for ways to innovate and improve You’re a problem solver – You approach problems

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success. What You’ll Do: Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships. Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritiza

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: Affirm is looking for an experienced Director of Sales to lead four Account Executives focused on signing platform partnerships, including ISVs and SaaS providers, that expand Affirm’s reach with SMB merchants. Reporting to the Senior Director, ISV Partnerships, you will shape our high-velocity sales motion, build executive relationships, lead complex commercial opportunities, and translate strategy into measurable business results. What You’ll Do: Lead, coach, and develop four Account Executives, creating clear accountability for performance while strengthening individual execution and team culture. Define and evolve Affirm’s ISV go-to-market strategy, including where we focus, how we cover the market, and how we win and scale ISV partnerships. Own outcomes from opportunity creation through signature, integration, launch, and early merchant activation. Hold cross-functional partners accountable to shared milestones and resolve escalations. Lead strategic platform opportunities and complex negotiations, building executive relationships, setting the narrative, surfacing risks early, and helping the team navigate multi-stakeholder deals. Bring rigor to prospecting, pipeline management, forecasting, and deal strategy to improve execution and accelerate growth. Represent th