We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Executive Director, Client Experience Engineering oversees the myPBM platform in Pharmacy Services Segment in CVS Health. This role involves working with business stakeholders, technology teams, vendors, and external partners to align technology solutions with strategic goals and objectives. Lead a cross-functional team of technology professionals supporting portfolio assets and large data workloads on Angular & Java, Azure, and Google Cloud. Expertise in utilizing cloud technologies to develop and implement modern data domain solutions. Ability to analyze use cases and create innovative solutions that meet business needs. Partner and co-lead solution engineering discipline, guiding, and mentoring talent in implementing solutions across various technology platforms. Collaborate with stakeholders to understand business processes, challenges, and objectives, translating these into effective implementation plans. Assess issue risks and develop mitigation strategies to minimize impact on clients. Build and execute on the platform strategy to be best in class PBM solution. Provide strategic directions to develop and execute our modernization vision by creating single sources of truth within domain contexts. Innovate by adopting and implementing AI into business processes and software engineering. Focus on strategies to reduce the cost of ch
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Role overview
Job description
Deep expertise
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Gain an in-depth and hands-on understanding of the full Zeta stack: processing and issuing across credit, debit, and prepaid, core banking, deposits, lending, payments, fraud, loyalty, digital banking applications, and our agentic AI capabilities
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In depth here means equivalent to our Product and Engineering teams that actually develop the stack, with first-hand knowledge of the modules, APIs, low-code extension points, events, data model, and features
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Hands-on means having used each of those interfaces, APIs, events, and features yourself, in the manner an actual customer is expected to use them
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Know the deployment story cold: environments, residency, resilience, and the answers an institution's infrastructure and security teams will demand
Discovery and solution design
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Run technical discovery inside institutions with large existing estates, and find the problem worth solving rather than the problem first described
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Assemble solutions across multiple platforms into one proposition, and be the person who decides what is in scope and what is a later phase
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Craft solutions that meet the customer's needs on the fly during calls and presentations, with the readiness to demonstrate them live
Reference architecture and coexistence
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Produce the target architecture and the integration design against the institution's existing core, ledger, data, and channel systems
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Design coexistence and phasing: what moves first, what runs in parallel, what is decommissioned and when.
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Build the reusable reference architectures that let the next deal start from something
Demos and proofs
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Build and maintain demo environments across the platform set, covering the workflows a bank actually runs rather than a feature tour
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Design and run proofs of concept, bake-offs, and tabletop exercises against criteria you helped the customer write, before a competitor writes them instead
Enterprise evaluation
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Own technical RFP and RFI responses, security questionnaires, penetration test and audit report reviews, resilience and exit planning questions, and vendor due diligence
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Create technical diagrams, architecture illustrations, and visuals that make the response clear rather than long
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Carry the technical case through enterprise architecture review boards, information security review, and procurement
Banking service provider channel
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Serve as the technical counterpart to a partner's product and engineering leadership through evaluation, integration design, and launch
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Enable the partner's own sales engineers and solution consultants to position and demonstrate our capability without us in the room, and keep that enablement current as the product moves
Competitive positioning
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Maintain a working analysis of the field: incumbent full-stack providers with deep installed bases, modern-sounding platforms running on older cores under new ownership, the in-house build, and the systems integrator who proposes to modernize what the bank already owns
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Know what each buyer already believes about that field, and position against the belief rather than the vendor. Understand where a competitor is genuinely better placed, and requalify rather than discount
Marketing and product
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Work with Marketing to produce techni
What they are looking for
Skills & requirements
Department · Matrix US

Hiring company
Zeta
Build modern banking and payment products and experiences with our one-stack modular, API-ready, cloud-native platform.
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