ABOUT THE ROLE Accela is seeking a Consultant to join our Managed Services team. In this role, you will partner with large and complex government entities to provide Accela System Administration and System Enhancements for our SaaS clients. You will support all aspects of Accela Land Management or Business Licensing solutions, ensuring client success through proactive administration, enhancements, and technical troubleshooting. This role is ideal for someone with a strong IT and business systems background who thrives on problem-solving, customer success, and continuous learning within enterprise SaaS environments. SPECIFIC RESPONSIBILITIES System Administration Activities • Manage ticket intake and triage from customer contacts • Monitor and oversee MAS support tickets, including routing and escalation • Create, disable, or modify Accela platform user accounts and permissions • Support service pack and release testing • Provide proactive guidance on client-led testing for major releases • Escalate advanced troubleshooting items when needed System Enhancement Development Activities • Build and modify workflows, business rules, and automations • Develop and adjust fee calculations • Configure and resolve urgent system issues • Create and update reports (SSRS, Crystal Reports) • Implement advanced scripting and automation for existing configurations REQUIRED QUALIFICATIONS Strong communication skills with the ability to present technical concepts clearly • High aptitude for complex problem analysis and resolution • Strong organizational and time management skills; detail-oriented and self-driven • Experience implementing and supporting the Accela Civic Platform • Background in IT business analysis, design, development, testing, documentation, and system administration • Experience supporting highly technical and complex enterprise information systems Desired Qualifications Bachelor’s Degree in Computer Science or related field • Accela Bronze Certified Implementation
Role overview
Job description
What is PerfectServe? PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue. PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians. Leading analy
…What they are looking for
Skills & requirements
Qualification
Bachelor’s degree required, engineering or IT related discipline is ideal but not required Prior work experience in a customer facing or other service roles Excellent verbal and written communications skills Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively. Embraces change and has a genuine curiosity for healthcare Ability to work closely with peers and team members in a collaborative manner Must travel up to 30 - 50% of the time Environment, Physical & Other Requirements: This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation. Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyb
Department · Professional Services
Hiring company
PerfectServe
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. Our cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
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