Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Fan & Customer Impact (Obsessed with Fans) Greet fans and ask questions to help make their shopping experience an enjoyable one Make recommendations based on observations and conversations with fans Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience Maintain sales floor and/or stockroom standards with an eye to detail Ownership & Execution (Determined & Relentless Mindset) Process sales transactions via the Fanatics Point of Sale System (POS) Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented Perform additional responsibilities as directed by the management team Innovation & Problem Solving (Entrepreneurial Spirit) Identify opportunities to improve processes, pro
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Role overview
Job description
The Event Day Ticket Seller is responsible for providing exceptional customer service and maximizing individual ticket sales on event day. ESSENTIAL FUNCTIONS: The Event Day Ticket Seller position will have daily responsibilities including, without limitation, the following: Efficiently facilitate ticket sales, will call and provide exceptional customer service at ticket sales windows Demonstrate a high degree of proficiency of the ticketing and point of sale software Accurately and efficiently process orders, apply payments and ensure accurate delivery of event tickets Enter and/or update customer account information Ability to make decisions during high-pressure situations. Maintain organization of tasks and event documents. Ability to work well with people; must have exceptional interpersonal skills. Attention to detail and organized with cash handling and basic accounting principle
…What they are looking for
Skills & requirements
Qualification
WHAT’S REQUIRED: High school diploma or GED preferred; A high degree of technological competence Oral and written communication skills
Department · Ticket Operations
Hiring company
Detroit Lions
The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction. Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home to a dedicated and passionate multi-generational fan base reflective of the innovation, creativity and drive synonymous with Detroit. Under the leadership of Sheila Hamp, the great granddaughter of Henry Ford, the Lions have ushered in an era of rebirth focused on creating an inclusive and equitable experience for employees, partners and fans. Building off the rich and diverse history of the city, the Lions embrace transparency and value contribution from all areas of the organization. We believe in the power of a pride, and acknowledge winning together takes understanding, acceptance, and teamwork. We believe in our “we” culture and are committed to building a new tradition that Detroit and Michigan can be proud of. One Pride. For All.
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$132.6K – $185.6K/yr
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