FCP Onboarding Specialist

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Onboarding Specialist you'll join the Welcoming team based in Stockholm or Copenhagen, working to onboard new business customers across the Nordics — balancing compliance with speed, and helping strengthen our presence in the Swedish market. What will you do? Own the approval and onboarding process for new business customers, growing into full case management as you build your expertise. Reach out to customers via text and phone to gather the information needed to move cases forward quickly and accurately. Work closely with teammates and your team lead to balance quality with speed — sparring on complex cases and aligning daily on goals and priorities. Apply KYC principles and compliance requirements to assess applications thoroughly and flag risks early. Contribute to a performance-driven team culture where breaking records in volume and quality is a shared ambition. What are we looking for in you? Fluency in Swedish and English, both written and spoken — this is central to how you'll serve our Swedish customers and connect our Nordic offices. A curious mindset and genuine drive to grow into the role and take on more responsibility over time. Comfortable handling customer interactions across multiple channels, including phone, with a professional and calm approach. Experience with KYC, OSINT, or a background in banking, lending, or law enforcement — or a clear motivation to develop in this direction. A performance-oriented way of working —

Banking is changing, and we're building the bank that's driving that change. Lunar is a Nordic challenger bank, founded in Copenhagen in 2015, with offices in Copenhagen, Aarhus, and Stockholm. We're putting AI at the core of how we build and run the bank, but turning new customers into real customers safely still comes down to people who know how to make a good call. That's where you come in. We're looking for a Team Lead to run our Onboarding team in Copenhagen, part of Customer Due Diligence (CDD), reporting to our Director of FCP Operations. On paper, onboarding is the same steps for every customer. In practice, corporate structures, bankruptcy histories, and business models vary enough that your team is making real judgement calls every day, not ticking boxes. We need someone who can lead that well, fast where it's safe to be fast, careful where it isn't. What will you do? Lead a team of Onboarding specialists handling business onboarding day to day, including formal performance management: regular reviews, feedback, and addressing underperformance. Own throughput and wait-time targets without compromising risk assessment, and manage the team against target adherence, growth, and engagement (Peakon) scores. Hold the line on quality within Onboarding's edge-case reality: same steps every time, but corporate structure, bankruptcy history, and business model variation mean your team is making real judgement calls, not following a checklist. Coordinate with Customer Support and commercial teams on onboarding friction. Represent Onboarding in the FCP Ops & Onboarding leadership forum. What are we looking for in you? 1-3 years leading people with direct reports, including performance reviews and handling underperformance. Experience in a regulated industry where decisions have consequences and stand up to review. A background in financial crime prevention, compliance or onboarding is a plus. You can lead people who know more than you. The team spans juniors to senior

Banking is changing, and we're building the bank that's driving that change. Lunar is a Nordic challenger bank, founded in Copenhagen in 2015, with offices in Copenhagen, Aarhus, and Stockholm. We're putting AI at the core of how we build and run the bank, but knowing exactly who we're doing business with still comes down to people, and that's what this team does. The ODD team makes sure Lunar knows who it's doing business with. As Team Lead, you'll run the day-to-day of our ODD specialists, the team digging into ownership structures, source of funds, and risk indicators before and during a customer relationship. This is a people-leadership role first: you're accountable for the team's output and quality, not doing the casework yourself. You'll report to our Director of FCP Operations. What will you do? Lead the ODD specialist team day-to-day, managing workload, setting priorities, and keeping delivery on track against SLAs. Own formal performance management for the team: regular reviews, direct feedback, and addressing underperformance early rather than letting it drift. Track SLA and quality metrics closely, so you catch where the team is drifting before it shows up in the numbers. Act as the escalation point for complex or ambiguous cases, including flagging potential regulatory deviations upward before they become disclosures, and make sure the team applies ODD policy and procedure consistently, understanding the regulatory logic, not just the steps. Represent ODD in the wider FCP/Onboarding leadership forum, flagging risks and resourcing needs upward. What are we looking for in you? Experience leading a team in an operational KYC/AML-adjacent function. Strong people skills, this role is about leading people who lead numbers, not just managing a queue. Solid working knowledge of ODD/EDD practices and the regulatory logic behind them, not just the checklist. Comfortable with data: you use SLA and quality metrics to catch problems early, not just to report on them

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new FCP Specialist you'll join the FCP Operations team based in Copenhagen, reporting to the FCP Team Lead, working to keep our customers and business safe from financial crime. What will you do? Review and analyze transaction alerts to identify potentially suspicious activity — applying sound judgment and following internal procedures at every step. Investigate flagged cases end-to-end, documenting findings clearly and accurately in line with AML requirements. Stay on top of evolving financial crime trends, regulatory updates, and societal developments that shape how we operate. Collaborate across internal teams to strengthen our controls and ensure customers remain protected. Drive continuous improvement by sharing knowledge, flagging process gaps, and contributing to how the team gets better over time. What are we looking for in you? Experience in an AML role — ideally in transaction monitoring or financial crime investigations, with exposure to business customers. Solid understanding of AML legislation and how it applies in practice. High level of structure and accountability in your case handling and documentation. Strong written and verbal communication skills in both English and Danish or Swedish. A mindset that's comfortable with change — you adapt quickly and contribute to how the team evolves. Benefits and perks 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work.

Banking hasn't changed much in decades. We're changing that. One product at a time. Lunar is a Nordic challenger bank building the future of financial life with AI at the core. Our engineers, designers, and product people work on problems that actually matter. Making money simpler, smarter, and more rewarding for a million of registered users across the Nordics. Fully licensed and founded in 2015, with offices in Copenhagen, Aarhus and Stockholm. We move fast, we build with purpose, and we're just getting started. As our new Fraud Specialist you'll join the FCP Operations team based in Copenhagen, reporting to the Fraud Team Lead, working to protect our customers and keep their money safe. What will you do? Monitor and analyse transactions to identify and act on suspicious activity before it causes harm. Handle fraud cases end-to-end — investigating, documenting, and resolving with care and precision. Collaborate with teams across Lunar to share insights and strengthen our fraud detection capabilities. Stay close to emerging fraud trends and financial crime typologies, applying what you learn in your day-to-day work. Balance security with a great customer experience, making sure protection never comes at the cost of usability. What are we looking for in you? Some experience with fraud, financial crime, or a related field — whether through work, studies, or a strong interest in the space. An analytical mindset with an eye for patterns and anomalies. Clear and structured communication skills — you can explain complex situations simply, both in writing and in conversation. Comfort working in a fast-moving environment where priorities can shift and no two cases are the same. Fluency in Danish or Swedish and English (both spoken and written). Benefits and perks 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. State of the art equipment. The newest computer, monitor, mouse, and keyboard. We wa