Role Summary: The Relationship Manager is responsible for the direct sale of health insurance to customers within an assigned market territory in Delhi NCR. The role sources business across three parallel channels — the Paytm Merchant base, open-market prospecting, and customer referrals — and owns the end-to-end customer journey, from the first conversation through to policy issuance. This is a field-based role carrying an individual sales target. The incumbent is expected to actively cover the assigned territory, cultivate merchant relationships, conduct structured needs-based conversations, address customer objections, close cases, and support the customer through documentation, medical examinations, and final issuance. Key Responsibilities: Engage Paytm Merchants within the assigned territory to introduce health insurance offerings and develop relationships through consistent, repeated interactions. Independently prospect in the open market across individuals, families, salaried professionals, and small business owners to generate new business. Systematically generate referrals from issued customers, engaged merchants, and personal networks, ensuring a referral request accompanies every policy delivery. Conduct a thorough needs analysis for each prospect and recommend the most appropriate product from the approved insurer panel. Manage customer objections effectively, close cases, and ensure complete and accurate documentation is collected at the point of sale. Minimise free-look cancellations by ensuring customers purchase products that genuinely meet their needs and that they fully understand. Pre Requisites: Minimum of one year of experience in Health Insurance or General Insurance. Prior experience in Direct Sales is mandatory. Graduate degree in any discipline (minimum qualification). Strong communication, interpersonal, and relationship-building skills. Local candidate with an established presence in, and understanding of, the Delhi NCR mar
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Role overview
Job description
Role Summary: The Area Sales Manager holds accountability for the health insurance sales performance of a ten-member Relationship Manager team in Delhi NCR. The role encompasses building the team, establishing and sustaining the daily field rhythm, coaching the sales pitch, and delivering the monthly premium target through open-market sourcing.
This is a hands-on, field-based leadership role. The Area Sales Manager is expected to be present in the market alongside Relationship Managers — covering territories, participating in customer meetings, and supporting case closures with the team.
Key Responsibilities: Own and deliver the team's monthly premium target. Drive login-to-issuance conversion by resolving documentation, medical scheduling, and underwriting pendency in coordination with the operations team. Conduct the daily morning huddle, spend structured time in the field with
…About this listing
- Listed from Paytm's careers site via Lever · last confirmed on the source 19 Oct 2026
- Posted 17 Sept 2026
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Pre Requisites: Five to eight years of experience in field sales, including a minimum of two years managing a frontline sales team against individual and team targets
Department · Business
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Paytm
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