FEQ427R185 Note: Location for the role is in Milan (i.e. within commutable distance). As a Field Engineering Manager, you will lead a team of technical pre-sales Solutions Architects and Solutions Engineers in Italy. Your experience partnering with the sales organization will help drive revenue with the right approach whilst coaching sales and pre-sales teams to work together. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions, support complex sales cycles, and build relationships with important partners in large corporations. The impact you will have: Hire, mentor and grow the pre-sales team in Italy Build a motivated collaborative culture within a hyper-growth team to embody and promote Databricks customer-obsessed, teamwork and diverse culture Support increased return on investment of SA involvement in sales cycles Ensure a solution and value-based selling within the field-engineering organization Display an understanding of needs and revenue potential for accounts in the assigned region Engage with key customer executives to build and strengthen strategic partnerships Ensure close alignment with partners and internal services to secure implementation strategies within accounts Continue to build Databricks' brand as a member of the Leadership team in partnership with Marketing and Sales teams across the region What we look for: Experience managing a team of successful Big Data, Cloud, or SaaS professionals Experience in consumption based business environments Have experience mentoring and scaling technical teams Success in instituting processes for technical field members to lead efficiency and product focus Ability to partner and collaborate with Sales and other cross-functional leaders Passionate about data and AI market and Cloud software models and being able to deliver a strong POV on the value of Databricks solutions Technical or consulting background either in
Role overview
Job description
Junior Field Service Engineer: Italy (Campania or Puglia)
Location: Field-based, Italy | Based in either Campania or Puglia
Travel: Up to 80% (A valid driving license in essential)
Start your engineering career somewhere your work can make a difference.
Are you an early-career engineer looking for an opportunity to turn your technical knowledge into hands-on experience?
At Illumina, every role has the opportunity to contribute to something bigger. Our work helps equip researchers and clinicians with technology that supports scientific discovery and progress in human health. Just as importantly for someone starting their career, development happens through meaningful work, new challenges, collaboration and learning from expertise across the business.
We’re looking for a Junior Field Service Engineer to join our team in Italy. This is an entry-level opportunity for someone with strong engineering fundamentals, curiosity and enthusiasm for problem-solving who wants to develop their skills in a customer-facing, field-based environment. You don’t need to arrive knowing everything. Bring your technical foundation, curiosity and willingness to learn.
What you’ll do
You’ll work directly with our customers and collaborate with colleagues across Service & Support, Applications, Sales, Marketing, Customer Service and Quality.
Your responsibilities will include:
- Supporting the installation, maintenance, repair and upgrade of Illumina instrument systems
- Troubleshooting technical issues and providing on-site assistance to customers
- Helping coordinate service requests and working towards effective, timely resolutions
- Supporting new instrument installations, including facility inspections and instrument validation
- Maintaining appropriate service-parts inventory to support successful customer interventions
- Working with sales and marketing colleagues around new system placements, upgrades and contract renewals
- Building strong relationships with customers and internal partners
- Participating in departmental projects while building your technical knowledge and experience
This could be a great next step if you…
We want to emphasise that this is a junior, entry-level engineering position. Rather than looking for someone who has already mastered every aspect of field service engineering, we’re interested in candidates who bring a strong technical foundation and the motivation to develop. You may have recently completed your MSc degree within a relevant Engineering field, OR you may have completed a BSc degree with some relevant field experience.
We’d particularly welcome:
- An engineering or related technical background
- An interest in hands-on troubleshooting and working with complex instrumentation
- Exposure to optics and lasers
- Familiarity with Linux, networked systems or general IT would be advantageous
- Strong communication and customer-facing skills
- The ability to stay organised and composed when solving problems
- A collaborative mindset and genuine appetite to learn
What you’ll need
As this is a field-based role:
- You must be living in Italy
- A valid driving licence in Italy is essential
- You need the flexibility to travel up to 80%
- Fluent Italian and English are essential
- Candidates based in Campania or Puglia are preferred, although other locations in Italy will be considered
Learn through meaningful work
Our EVP describes development at Illumina as being driven by curiosity and experience, with opportunities to build skills through meaningful work, new challenges, innovative projects and collaboration with experts across the business. For an engineer at the beginning of their career, that makes this an opportunity to build practical experience while contributing to work with a larger purpose.
Ready to start building your field engineering career? We’d love to hear from you.
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
About this listing
- Listed from Illumina's careers site via Workday · last confirmed on the source 19 Oct 2026
- Posted 13 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Junior Field Service Engineer: Italy (Campania or Puglia) Location: Field-based, Italy | Based in either Campania or Puglia Travel: Up to 80% (A valid driving license in essential) Start your engineering career somewhere your work can make a difference; You may have recently completed your MSc degree within a relevant Engineering field , OR you may have completed a BSc degree with some relevant field experience; Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws; The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants
Hiring company
Illumina
Illumina sequencing and array technologies drive advances in life science research, translational and consumer genomics, and molecular diagnostics.
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