Field Technical Support

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends. You’re excited about this opportunity because you will… Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution Create resolution steps documentation and maintain knowledge base We’re excited about you because… Comfortable with Linux command line, GitHub, Jira, and Service software Experience debugging and troubleshooting complex technical problems Prior experience with autonomous vehicles and/or robotics Willing to work flexible hours including weekends You are genuinely curious about how things work (or why they don’t) About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners

We are looking for a Senior Partner Solutions Architect to lead technical engagement with independent software vendors (ISVs) and strategic technology partners. You will help partners build, embed, deploy, validate, and go to market with MongoDB-based solutions that create repeatable customer value and accelerate MongoDB adoption. This role combines enterprise architecture, partner engineering, technical pre-sales, solution assurance, and go-to-market enablement. You will work across the complete partner lifecycle—from opportunity discovery and business-value alignment through architecture, validation, design wins, launch readiness, and post-launch reuse. You will be successful in this role if you can move fluidly between a partner’s product architecture, a customer’s business problem, MongoDB’s technical capabilities, and the field motion needed to scale the outcome. We're looking to speak with candidates based in Mexico City for our hybrid working model. What you will do Serve as the senior technical advisor for strategic ISV and technology-partner engagements, including embedded software, SaaS, BYOA/BYO-EA, AI, and agent products Lead technical discovery and architecture reviews that clarify the partner’s workload, adoption path, deployment model, customer segment, success criteria, and MongoDB value proposition Guide partners through a repeatable technical validation and solution-assurance process covering architecture, deployment, security, compliance, performance, scale, resilience, operability, upgrades, support ownership, and lifecycle management Establish evidence-based readiness gates and partner maturity assessments; distinguish clearly between tested, supported, recommended, and go-to-market-approved claims Design reference architectures, integration patterns, sizing guidance, deployment blueprints, quickstarts, demos, troubleshooting guidance, and partner-facing documentation Help partners build MongoDB into shipped products, SaaS platforms, AI applicat

At Scale, we are developing the data infrastructure that powers reliable AI systems in the physical world. The Industrial Partnerships team is a critical function for scaling high-quality data collection through a global network of external partners, expanding our capacity and geographic reach. Joining this team offers a unique opportunity to build complex operations and lead cross-functional coordination to launch new partners and transform that network into a world-class operational engine. These roles are responsible for identifying and signing new partner businesses, and coordinating day-to-day operations with existing partners, including performance tracking and ongoing support. You will: Identify and engage prospective partner businesses and manage the process through to signed agreement Coordinate day-to-day operations with signed partners including onboarding and ongoing support Track partner performance and data collection targets Support hardware deployment and basic troubleshooting on partner premises Communicate regularly with internal teams (product, strategy) and partner contacts Help identify and implement process improvements based on operational feedback Ideally you'd have: Strong professional communication skills in both Spanish and English. Bachelor’s degree in Business Administration, Economics, Logistics, Industrial Engineering, or related fields (open to both technical and non-technical degrees). Industry experience (+2) in physical/on-site operations, logistics, business development, account management or analytics. Experience in the field: warehouses, factories, logistics centers. Analytical, strategic, and process improvement capability. Nice to haves: SQL Proficiency Experience working with CRM systems T his role involves both on-site presence for coordinating operations as well as visiting partner sites on a daily basis. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft AV brings the autonomous future to life by matching our community of riders with self-driving vehicles to meet their transportation needs today. The program is powered by a technical team innovating to build new features, experiment, and evolve approaches for emerging business needs. At the same time, we prioritize production quality because our customers put their trust in us for safety and reliability. As a Software Engineer for Autonomous Vehicles, you’ll be responsible for executing integrations with partners, making tradeoffs between technical investments and product work, and collaborating with other engineers on system design. You will help shape the product direction by developing a deep understanding of the customer and working closely with cross-functional partners from Product, Design, Science, and Operations. You will work with a group of talented engineers and help the team to deliver significant business impact while being open to change through constant experimentation in an ambiguous emerging product. If you enjoy collaborating with technical and nontechnical partners in a fast-moving space with real-world impact, this is the role for you. Responsibilities: Help establish roadmap and architecture based on technology and understanding of customer needs Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge Share your knowledge by giving brown bags, tech talks, and promoting appropriate tech and engineering best practices Can help lead large projects from idea to positive execution Unblock, support and communicate with internal partners to achieve results Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience Experience in distributed sy

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Account Management About Arcus Arcus' leading Payments Platform enables businesses to launch and scale innovative payment experiences across Latin America. As part of Mastercard's Commercial & New Payment Flows (CNPF) organization, Arcus is helping modernize how businesses and consumers move money through digital payment solutions in Mexico and across the region. Overview The Analyst, Account Management will support the growth, retention, and success of Arcus' client portfolio by providing analytical, operational, and relationship management support. Working closely with clients and internal stakeholders, this role helps drive client satisfaction, business growth, and operational excellence. In This Role You Will Support the management and growth of strategic client relationships. Build and maintain relationships with business, product, operational, and technical stakeholders. Analyze client performance, transaction trends, and key business metrics. Develop reports, dashboards, and client-facing presentations. Identify opportunities for account growth and product adoption. Coordinate with Product, Operations, Technology, Finance, and Customer Support teams to address client needs. Support onboarding, implementations, and ongoing client initiatives. Maint

About the Role This role will serve as a key execution partner to the GenAI Customer Compliance Manager, with a strong focus on supporting GenAI delivery workflows through embedded compliance operations and Legal coordination. The GenAI Compliance Operations & Programs Associate will sit at the intersection of Delivery, Ops, and Legal, ensuring that compliance considerations are integrated early in the project lifecycle, risks are clearly identified and prioritized, and Legal is engaged with the right context at the right time. By owning execution, coordination, and delivery integration, this role frees the Customer Compliance Manager to focus on strategy, governance, and risk frameworks. The role requires strong operational ownership, comfort with ambiguity, and the ability to drive alignment across fast-moving, cross-functional teams. Key Responsibilities Compliance Review Operations & Legal Coordination Manage end-to-end compliance review workflows for GenAI projects — from early-stage intake through review, approval, launch, and verification — in close partnership with Engagement Management and Delivery. Evaluate incoming work for compliance risk signals (e.g., data sensitivity, copyright exposure, privacy concerns); triage and prioritize requests for Legal based on risk, scope, and delivery timelines. Partner with Engagement Management to translate and execute risk mitigation at both the project and customer level, gather operational input to develop and prioritize systematic compliance controls, and train/educate Ops stakeholders on common or emerging compliance risks. Ensure Legal receives clear, structured, and actionable context; coordinate reviewers across Legal and internal teams to support SLA adherence. Identify workflow friction points and contribute to improving processes, templates, and prioritization frameworks. Maintain dashboards to track throughput, bottlenecks, SLAs, and risk trends. Risk Mitigation Solutions & Monitoring Support Eng