GenAI Compliance Operations & Programs Associate

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Every day, millions of riders and drivers depend on Lyft to get where they're going. When something goes wrong along the way, they expect us to make it right — quickly, clearly, and without friction. How fast and how well we resolve those moments shapes whether people keep choosing Lyft. The Self-Serve Intelligence team, within the Safety & Customer Care org, is composed of engineers building the AI-powered systems that do exactly that: resolving rider and driver suboptimal experiences without agent involvement through AI Assist (e.g. AI Agents), automations, and self-serve workflows. Our goal is to make getting help feel effortless. We design and build backend services, APIs, and GenAI-powered products that combine robust engineering with applied AI to deliver reliable, scalable self-serve experiences. We are looking for a highly motivated, collaborative, team-focused and technically strong Software Engineer to join our Self-Serve Intelligence team. As a member of this team, you will build the services and AI-powered products that resolve customer issues autonomously. Every day, you'll partner with machine learning engineers, product, design, data science, and operations on high-impact projects — from shipping new AI Agent capabilities, to building the evaluation pipelines that keep their quality high, to improving the backend services underneath them. You'll bring strong engineering instincts, genuine curiosity about applied AI, and a willingness to work through ambiguity in a space that changes month to month. Responsibilities: Write well-crafted, well-tested, readable, and maintainable code Partner with senior engineers to design, build, and ship backend services and GenAI-powered products (e.g. AI Agents) that resolve rider and driver suboptimal experiences Independently lead tasks fro

Role Summary The Support Enablement Manager builds and scales the training, onboarding, and quality-assurance programs that power a high-performing contributor-support team. The role owns the full enablement lifecycle — from designing and delivering onboarding curricula to formalizing QA frameworks that drive measurable improvement across the support organization. Enablement priorities are set in partnership with the Regional Manager; the Manager owns execution end to end within that scope and brings recommendations when scope needs to change. This is a hands-on leadership role: assess the landscape, prioritize, build the plan, lead a small team, and deliver results, working cross-functionally with Regional Managers, Team Managers, SMEs, and WFM. Key Responsibilities Own the enablement function end to end — assess gaps, prioritize initiatives, and drive them to completion within scope agreed with the Regional Manager; surface recommendations when scope should change. Onboarding & curriculum — own the end-to-end onboarding for new Support Specialists; design, build, and continuously improve structured training that reflects current workflows, tools, and contributor-experience standards, so agents ramp quickly and confidently. Coaching & development — build and maintain ongoing training across all tiers; partner with Team Managers to close skill gaps with targeted interventions that translate into performance improvement. Quality assurance — own the QA program: scorecard design, calibration, audits, and reporting; keep QA consistent, fair, and actionable, and require that quality feedback cite a current source document. Knowledge base / SSOT — own the support knowledge base and its review cadence so guides stay accurate and current, and retire stale content. Team leadership — lead, develop, and manage a small team of Enablement & QA Specialists; set priorities, coach, and keep the team unblocked and accountable to high-quality output. Cross-functional part