Fraud Analyst (Revenue Protection) - 12-Month Fixed-Term

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: Threat Disruption provides expert threat intelligence and conducts scaled operations against the adversaries attacking X. We investigate and disrupt threats across the following areas: Platform manipulation, including coordinated networks of bots attempting to pollute the information space Compromises of accounts owned by high-visibility individuals and organizations Sensitive allegations carrying reputational, legal, or geopolitical weight, including suspected foreign-linked influence campaigns Financial fraud, monetization abuse, and scam networks operating on and off X Other X Rules violations, including illegal activity and child safety We identify how adversaries circumvent our defenses, abuse product features and core services, and benefit from the abuse. Based on these investigations, we conduct sweeps to disrupt immediate threats and provide recommendations to product, engineering, and policy teams to squash systemic vulnerabilities. Where appropriate, Threat Disruption also coordinates with law enforcement and other external parties to enhance detections and support prosecution of bad actors. Come help us defend the global town square. RESPONSIBILITIES:

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the role Hybrid (3 days per week in the London office required) Individual contributor role A key part of the role is turning insight into action. You will translate analysis into clear, proportionate policies and operational responses that protect platform integrity and customer outcomes, while remaining practical to implement and appropriate for the markets in which we operate. You will work closely with Legal, Public Policy, Product, Data Science and Operations to navigate complex legal and regulatory considerations and ensure our approach is effective, fair and robust. Core responsibilities Lead a programme of work to identify, assess and prioritise courier/rider fraud and abuse risks across Wolt and Deliveroo. Translate identified risks into proportionate policy, process and operational responses, balancing risk reduction with customer outcomes, courier/rider experience and business practicality. Lead the implementation, monitoring and ongoing refinement of fraud and abuse policies, with clear measures of effectiveness and residual risk. Ensure policy approaches are developed with appropriate consideration of legal, regulatory, compliance and reputational implications. What you’ll be doing Build a deep understanding of our courier/rider operating models, incentive structures and end-to-end journeys to identify where fraud or abuse risk may arise, using data, operational knowledge and structured, hypothesis-led analysis. Develop analytical approaches and key metrics to identify patterns, quantify impact, assess detection signals and measure the effectiveness of policy interventions over time. Define new policies, or revise existing ones, in response to ident

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The head of EMEA Refund Fraud will lead Doordash’s EMEA strategy for preventing and managing refund abuse across our marketplace. You will be accountable for the performance of the Credit and Refund (C&R) Fraud domain: setting the long-term vision, determining where we focus our resources, and building the team, controls and capabilities required to reduce fraud sustainably while protecting the experience of genuine customers. This is a senior leadership role at the intersection of Integrity, Customer Care, Product, Engineering, Analytics and Finance. You will lead a team of experienced fraud and strategy professionals and work with senior leaders across Deliveroo to make complex decisions about fraud risk, customer experience, operational cost and product investment. You will need to be comfortable operating in ambiguity, identifying problems before they become material, and turning complex and sometimes incomplete signals into a clear strategy. Success will come not from personally solving every problem, but from creating the direction, operating mechanisms and team that enable Deliveroo to manage refund fraud effectively at scale. What You’ll Be Doing Setting the C&R Fraud Strategy Set and own the 1–2 year vision and strategy for C&R Fraud, translating wider Integrity and business priorities into a focused roadmap. Proactively identify emerging risks, systemic vulnerabilities and opportunities rather than waiting for problems to be assigned. Determine the highest-value problems for the team to solve and make clear choices about where we should (and should not) invest. Define how we balance fraud loss, customer experience, operational cost and growth when desig

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Fraud is constantly evolving. As our business grows, so do the ways bad actors seek to exploit our products, promotions, and operations. As the Senior Strategy & Operations Manager for Emerging Fraud & Abuse, you'll lead the discovery, investigation, and mitigation of new and evolving abuse vectors across our platform. Your mission is to identify risks before they become systemic, working across Product, Engineering, Data Science, Operations, Legal, and Policy to design scalable solutions that protect our customers, partners, and business. This isn't a role focused on running existing fraud programmes. It's about identifying what's next. You'll combine deep analytical thinking with strategic problem solving to uncover emerging threats, quantify business impact, influence product strategy, and build new controls that keep us ahead of increasingly sophisticated fraudsters. If you enjoy solving ambiguous problems, following the data, and building solutions where no playbook exists, we'd love to hear from you. What You'll Do Identify Emerging Abuse Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes. Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies. Continuously scan for evolving risks, whether driven by organised fraud, policy loopholes, technological change, or new product launches. Build the Strategy Define the roadmap for emerging fraud prevention across the business. Prioritise risks based on

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Role Hybrid (3 days per week in the London office required) Individual contributor role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection models, and work closely with Finance and Payments to protect revenue while enabling sustainable growth. If you enjoy solving ambiguous, high-impact business problems using data, technology, and cross-functional leadership, we'd love to hear from you. What You'll Own Defining our Payments Risk Strategy Own the strategy and roadmap for payment fraud, promotions abuse, cash risk, and disputes across multiple markets. Identify emerging risks, prioritise investments, and continuously evolve our controls to protect customers and the business while supporting growth. Driving Commercial Performance: Own the key business metrics that matter, including: Fraud losses Chargeback rates Payment approval rates Promotions efficiency Recovery rates False positive rates Evaluate trade-offs between risk, customer experience, and conversion to maximise long-term profitability Building Data-Driven Solutions Use data to understan

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Your job is to make sure every payout and transaction lands with the right person. We have spent years getting very good at protecting the things a marketplace has always had to protect: checkout fraud, account takeover, courier abuse. But we are no longer only a marketplace. We now issue banking products, lend to merchants, move instant payouts to couriers, and collect cash on the doorstep. Every one of those is a new way for money to leave the platform. This is a new team, and it owns that surface: fraud wherever money moves through the platform. Who receives it, who lends it, who collects it, and who holds it in a financial account. Think instant payout rails, merchant cash advances, and platform-issued banking and earned-wage products serving millions of couriers and merchants. These are live loss surfaces, and the volume grows with every financial product we launch. We are now looking for a Backend Engineer (Golang) to build that protection. You will design and ship real-time detection and automated enforcement for our financial products across DoorDash, Wolt, and Deliveroo. The work is high-throughput, low-latency, and unusually consequential: a rule you ship on Monday can stop a serious loss by Friday. It is also close to greenfield, so you will be setting the patterns every future financial product inherits on day one. This role will be based in London , UK as one of the founding engineering roles in our London hub, working closely with our teams in Helsinki and Berlin. What you'll do: Build and maintain high-throughput, low-latency backend services in Go that score financial events in real time, including payout enrollments, bank account links, credit applications,