German-speaking Partner Onboarding Coordinator

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you detail-oriented and enjoy working with data? Do you like solving problems and collaborating across teams? If so, we’d love to hear from you! Role background Our Merchant Services and Compliance Operations teams ensure Wolt meets regulatory requirements across all markets. As part of this, we’re strengthening our KYC/KYB processes to support scalable and compliant operations. As a Merchant Compliance Administrator, you’ll review merchant information and make sure everything is accurate, complete, and compliant. This role is German-speaking, based in Budapest, Hungary, and works closely with our in-market teams. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week. What you’ll be doing Review and validate merchant-submitted KYC/KYB documents (e.g. ID, business details) Check for accuracy and completeness based on internal guidelines Flag missing or incorrect information for follow-up Call merchants directly in German to clarify details, resolve discrepancies, or request missing documentation Use internal tools to manage and track tasks Support quality checks and maintain high data accuracy Collaborate with Operations, Com

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team Wolt's Shared Service Center in Budapest is home to a team of 40 people who keep our operations running across markets. Ten of them focus on one mission: getting German merchants to live on Wolt quickly and correctly. They own the onboarding journey from the moment a partner signs to the day they start receiving orders. Now we're looking for someone to lead them. As Onboarding Team Lead, you'll be based in Budapest and work closely with our Onboarding Operations team in Germany, reporting to the Global Head of Business Process Outsourcing Management. You'll lead a team of 12 FTE, own the German onboarding pipeline, and make sure every partner gets a smooth, high-quality start on Wolt. The team is experienced and established, and it's ready for a leader who can raise the bar on speed, quality and process, while being its biggest advocate. What you’ll be doing You'll be responsible for how quickly and how well German merchants are onboarded onto Wolt. That means leading the people, owning the pipeline, and keeping a close eye on the numbers. You'll build a solid understanding of the full onboarding landscape, including POS integrations, gear workflows, commission changes and offboarding. You'll also be the go-to person when things get stuck. Day