Global Customer Success Manager I

About us Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries. Retail Insights is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. What we offer you As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with: The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. Travel opportunity: You will be joining our conferences overseas. Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience Attractive compensation package. Gain a lot of new relationships with global industry leaders while growing your personal brand. Responsibilities: Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable. Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events. Maintain accurate records of client interactions, contracts, and agreements using our CRM. Providing daily support to sponsors to facilitate their registration through our internal management systems. Building an internal knowledge base and help

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: The Customer Success Manager plays a key role in driving revenue, product adoption and retention across the Ripple Treasury customer base in EMEA. Acting as a trusted advisor to Heads of Treasury, Finance leaders and CFOs, the CSM will own a portfolio of strategic enterprise accounts — deepening relationships, accelerating adoption of Ripple Treasury's cash, liquidity, forecasting, payments, netting, reconciliation capabilities, and supporting expansion and renewal opportunities across Ripple's product suite WHAT YOU’LL DO: Own a portfolio of strategic enterprise treasury accounts across EMEA, with responsibility for adoption, retention, satisfaction and growth outcomes. Develop a deep understanding of each customer's treasury organisation, technical landscape, internal decision-making, aspirations and needs — mapping their workflows to measurable success outcomes on the Ripple Treasury platform. Build trusted, senior-level relationships with Heads of Treasury, Finance leaders and CFOs, serving as an advisor and Ripple advocate. Run QBRs and executive-level success reviews; conduct financial, business and value analysis tied to customer targets such as cost reduction, forecasting accuracy and operational efficiency. Own the commercial health of your portfolio: maintain an early-warning view of churn risk (health scores, usage decline, escalations, sent

Location: London, UK Office requirement: Hybrid, 3 days per week in the office Employment type: Permanent As our Commercial Customer Success Manager, you’ll: Join our global revenue team, reporting to the VP Customer Success - Midmarket, and take ownership of a portfolio of around 40 Midmarket clients worth approximately £1.2M. You’ll be the trusted partner to users and decision-makers, helping them realise real ROI from GWI’s products and driving the engagement that leads to strong renewal and retention rates. Sounds great, what will I be doing? 🤔 You’ll look after your own set of clients across the whole customer journey, from onboarding through to renewal and growth. You’ll work closely with our Hybrid Account Executives to turn the opportunities you uncover into wins. A few things you’ll be responsible for: Owning the renewal process and retention outcomes across your portfolio, measured through churn, retention rate, and NPS Spotting growth opportunities in your accounts and working with Hybrid Account Executives on plans to win them Reviewing usage data regularly to catch risks early, and agreeing success plans with clients that document and track the outcomes they want Delivering onboarding and product training that drives usage, engagement, and expansion Advising and supporting users by email, live chat, and video calls, so they reach their business goals with GWI Sharing customer feedback with Product, Marketing, and Channel teams, and working with Marketing on case studies and testimonials Handling user and account administration, and logging all activity and engagements in Salesforce What do I need to bring with me? 🧳 Proven experience in Customer Success, Account Management, or another client-facing role, ideally with a commercial element such as managing renewals, negotiating, or closing new business Strong analytical skills and attention to detail, with the ability to turn data into a story that you present, demo, and train on with confidence You kee

Weekly office requirement: Hybrid, Mon/Tues/Thurs weekly Employment type: Permanent Seniority level: Mid-senior Language: All stages of the recruitment process will be conducted in English At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Senior Customer Success Manager to play a key role in our Enterprise Customer Success Team in London .If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary. Sounds great, what will I be doing? 🤔 As our Senior Customer Success Manager you’ll: Take ownership of a portfolio of our largest Enterprise clients across the Media & Tech sectors. You'll turn usage data into strategic insight, prove ROI, and drive renewal and growth, largely under your own direction. If you've managed a complex enterprise book before and know how to spot patterns instead of firefighting account-by-account, this is built for you. A few things you’ll be responsible for: 👉Working within our Enterprise Customer Success team, you will be part of a global account team assuming ownership and management of the relationship of some of our largest clients, helping them to realise value and support growth. 👉 Building and managing relationships with key stakeholders and end users across your portfolio 👉 Analyzing usage trends to segment your book of business into risk / maintain / growth and prioritize accordingly 👉 Creating and executing account and success plans that track progress toward client outcomes and prove ROI 👉 Spotting patterns across your portfolio and turning them into repeatable, scalable processes, not one-off fixes 👉 Scoping and flagging commercial and expansion opportunities to your Account Manager counterparts 👉 Balancing scaled engagement (content, digital, automation) with personalized, consultative support 👉 Forecasting account risk and

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Ripple is seeking a highly motivated and experienced Senior Manager to join our Customer Partner Success (CPS) team based in London. As a Senior Manager, you will play a crucial role in maintaining and growing Ripple's existing client base across our diverse range of products and services, including Payments, Custody and Stablecoins. We are a dynamic team within the Sales function that is essential to the success of a customers growth strategy. The ideal candidate lives and breathes customer centricity, has a passion for the cryptocurrency industry, is meticulous in their analysis, methodical, creative, and thorough in their problem-solving approach, and can easily build and grow relationships with internal and external partners. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Responsibilities: Act as the main contact person for Ripple's most valued Enterprise clients, guaranteeing their contentment and addressing any business or customer concerns. Experience managing large enterprise financial insitutions, including Global and Regional Banks, Large Fintechs and Asset Managers. Focus on client retention and satisfaction, developing strategies to assist in their organic growth. Identify up-sell and cross-sell opportunities aligned with Ripple's roadmap. Conduct structured business reviews

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re seeking a transformational Solutions Engineering leader to lead our SE team within the EMEA region. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with