Hardware Failure Analysis Engineer - Memphis

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Site Reliability Engineer focused on Hardware, you will serve as an expert focused on firmware, hardware specifications, vendor relations, and failure analysis. You will proactively identify and resolve hardware issues, manage RMA processes, and stay ahead of emerging hardware technologies to support SpaceXSI's data center operations. This role demands deep technical expertise in hardware diagnostics, and forward-looking hardware evaluation. RESPONSIBILITIES: Analyze firmware packages and hardware specifications for upcoming releases for compatibility, performance, and reliability in SpaceXSI's data center environment. Run security scanning and CVE / vulnerability analysis on firmware and related components. Flag safety issues (electrical, thermal, power-protection, fail-safe behavior) before the package hits the floor. Investigate and diagnose hardware failures, including "grey failures" (ambiguous or intermittent issues), proving them as true hardware defects through rigorous testing and data analysis. Manage vendor relationships, including initiating RMA (Return Merchandise Authorization) claims, negotiating beyond standard processes when necessary, and h

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As the Data Center Manager, you’ll oversee the data center technicians and supervisors who keep SpaceXSI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak efficiency, supporting the compute power behind our mission. You’ll co-lead a skilled team, manage critical operations, and implement smart, sustainable solutions. We’re looking for someone with technical expertise and a proactive approach to maintain and scale our facilities effectively. RESPONSIBILITIES: Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXSI's AI compute systems, keeping our infrastructure reliable and ready for innovation. Guide Your Team: Lead and develop a team of Data Center Operations Technicians through training, performance evaluations, and fostering a collaborative, high-performing environment tied to SpaceXSI's objectives. Streamline Processes: Take charge of hardware lifecycles, incident resolution, and inventory management, refining procedures to ensure your team operates with precision and consistency. Connect Key Players: Coordinate between technicians, SpaceXSI's

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As the Data Center Operations Manager, you’ll oversee the data center technicians who keep SpaceXSI's AI infrastructure running smoothly. This role is pivotal in ensuring our systems operate at peak efficiency, supporting the compute power behind our mission. You’ll co-lead a skilled team, manage critical operations, and implement smart, sustainable solutions. We’re looking for someone with technical expertise and a proactive approach to maintain and scale our facilities effectively. RESPONSIBILITIES: Oversee Site Operations: Manage power, cooling, networking, and hardware deployments to ensure 99.999% uptime for SpaceXSI's AI compute systems, keeping our infrastructure reliable and ready for innovation. Guide Your Team: Lead and develop a team of Data Center Operations Technicians through training, performance evaluations, and fostering a collaborative, high-performing environment tied to SpaceXSI's objectives. Streamline Processes: Take charge of hardware lifecycles, incident resolution, and inventory management, refining procedures to ensure your team operates with precision and consistency. Connect Key Players: Coordinate between technicians, SpaceXSI'

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As the Data Center Supervisor at SpaceXSI Memphis, you will oversee the health and performance of our server and network infrastructure across data centers and global points of presence. You will lead a team of technicians, ensuring optimal operations and continuous improvement in our two most critical metrics: mean time to detect (MTTD) and mean time to repair (MTTR). Your role encompasses hands-on technical leadership, process optimization, and cross-functional collaboration to maintain and enhance our data center operations. RESPONSIBILITIES: Lead and mentor a team of data center technicians, fostering a culture of excellence and continuous improvement. Oversee the installation, maintenance, and troubleshooting of server and network infrastructure. Manage and optimize data center operations, including power supply cabling, fiber/optics labeling, and hardware decommissioning. Develop and enforce standard operating procedures (SOPs) and ensure adherence to safety protocols. Coordinate with engineering and provisioning teams to ensure seamless hardware intake and repair processes. Utilize internal applications for inventory and asset management, ensuring accurate

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a member of the facility operations team, you will design, build, and activate some of the world’s most technically advanced facilities and data centers. As an electrical engineer, you will design and build power systems that directly contribute to new infrastructure projects. You will be able to operate with autonomy to solve diverse and complex problems, excel at managing multiple projects simultaneously, and work in a dynamic, fast-paced environment. You will work with other MEP engineers, trade partners, and internal customers to support these goals and have the opportunity to drive real global impact, ultimately leading to making life multiplanetary. RESPONSIBILITIES: Work in a team environment with other engineering disciplines to provide detailed electrical design and specification for the installation of the following equipment and systems: Electrical power distribution systems. Switch-gear and motor control centers. Exterior and interior lighting. Ground support system controls and ladder logic. Uninterruptible power supply (UPS) units. Standby and emergency generators. Automatic transfer switches. Power monitoring hardware and software. Data/ph

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a member of the facility operations team, you will design, build, and activate some of the world’s most technically advanced facilities and data centers. You will be able to operate with autonomy to solve diverse and complex problems, excel at managing multiple projects simultaneously, and work in a dynamic, fast-paced environment. You will work with other MEP engineers, trade partners, and internal customers to support these goals and have the opportunity to drive real global impact, ultimately leading to making life multiplanetary. RESPONSIBILITIES: Work in a team environment with other engineering disciplines to provide detailed electrical design and specification for the installation of the following equipment and systems: Electrical power distribution systems. Switch-gear and motor control centers. Exterior and interior lighting. Ground support system controls and ladder logic. Uninterruptible power supply (UPS) units. Standby and emergency generators. Automatic transfer switches. Power monitoring hardware and software. Data/phone distribution and wiring. Building and site grounding systems. Fire alarm systems and lightning protection systems. Provi