Implementation Consultant

We’re looking for an Implementation Consultant to lead the implementation of Talkwalker and Hootsuite’s Enterprise product and service offerings for customers with complex needs. You will maintain top-notch expertise in Hootsuite’s implementation methodology and strive to accelerate the time to first value for Enterprise customers by driving successful adoption in the most efficient way possible. WHAT YOU’LL DO Manage all Project activities related to solution implementation including: leading scoping sessions, documenting requirements, creating project plans, assigning launch and training resources, managing customer and internal stakeholder expectations, and delivering a healthy adoption rate of 70% or more. Develop strong and trusted relationships with customers throughout the implementation project lifecycle. Foster a seamless transition from initial sale through successful delivery by establishing relationships with customers during the pre-sales cycle and with cross-functional teams post sale. Partner with customers to identify key business goals and objectives to align products and services with the customer’s desired outcomes. Set clear project expectations and achievable timeline goals required to execute the technical and business objectives based on the scope of the implementation and supporting adoption, rollout and governance strategies and education plans. Define and communicate project risks to customer stakeholders with a solutions-oriented approach. Develop a deep understanding and best practices to support vertical and general industry trends with a focus on how social media drives business value and ROI . Demonstrate agility by performing other duties as required WHAT YOU’LL NEED: 5+ years proven experience in Enterprise project implementation in IT, SaaS or consulting-related functions. Proven project management skills and an ability to work with multiple Enterprise customers to deliver projects on time, within scope and on bud

Do you enjoy solving complex supply chain problems? Are you passionate about adding value to Fortune 500 companies? Ready to join a place where smart solutions meet human collaboration? If you answered yes, you might be the Supply Chain Consultant we’re looking for. Your Challenge As a supply chain consultant, you equip customers with supply chain planning solutions. You analyze planning challenges, assist in the solution design, implement and validate the solution, and ensure a smooth go-live. Customers rely on your support throughout the entire project life cycle. You are responsible for: Finding clever planning solutions in collaboration with our solution architects to ensure an impeccable, high-quality implementation. Implementing the solution from start to finish, together with the customer’s project team. Providing expertise during and after implementation. Training customers so they get the most of their solution. Documenting the implemented solutions by providing technical descriptions to your fellow consultants and functional notes to the customer . Although you’ll be visiting customers regularly (about 20% of your time), you won’t be outsourced. In this way you remain rooted in our team of experts and consultants. About you Essential talents and qualifications: Strong analytical skills, preferably complemented with a Master's degree with a specialization in Production Management, Logistics, or similar. A strong affinity for IT as you need to be willing to learn an entirely new software package. Basic programming skills. The flexibility to travel. Fluent in English. A passion for working in a multinational customer-driven environment. A friendly and open attitude. A born team player. Soft skills · Communicative · Team player · Collaborative in a global context · Pra

Your challenge As an Integration Consultant, you focus on the technical analysis and implementation of our integration solutions into our customer’s business systems. Together with our integration architects, your contributions assist with delivering high-quality, fully-tested, and documented solutions by integrating our solution with enterprise systems such as SAP. You are responsible for: Designing and implementing integration workflows. Writing integration scripts. Designing and executing data mapping, data modeling, and data loading. Developing specifications. Analyzing customer needs. Performing testing. Developing integration solutions. About you Essential talents and qualifications: A Bachelor’s or Master’s degree in Computer Science, Mathematics, Industrial Engineering, or similar. A solid background in IT. 1-3 years of experience in systems integration implementations, troubleshooting, or support. Hands-on experience in building complex integrations with a broad variety of application types and technologies. Great analytical and problem-solving skills. A customer-oriented and results-committed attitude. Passionate about working in a multinational, customer-driven environment. A team player who can also work independently. Fluent in English. Willingness to travel. Bonus points if you have: Knowledge of or experience with SAP (PP and MM). Integration experience with enterprise systems like SAP or Blue Yonder. Experience with communication protocols for SAP (through BAPI / RFC), databases, and files. Web services technologies such as HTTP, SOAP, and REST (based APIs). Middleware such as SAP PO and SAP PI. Experience with MES/WMS. Proficiency in data communication or transformation techniques. Hands-on experience in designing, building, testing, debugging, deploying, and managing APIs and integrations. Experience with ETL tools. Technical knowledge of SQL, R, JavaScript, Python, etc. Soft skills ·

We’re looking for a Product Trainer to help us train our customers on Hootsuite and Talkwalker products and act as a key member of the end-to-end customer journey. You’ll be working with the Professional Services team to successfully launch and guide customers by educating them on how to use Hootsuite/Talkwalker products. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Mexico City, Mexico. In this role, you will report to the Manager, Product Trainer. WHAT YOU’LL DO: Understand Customer Needs: Lead internal discovery sessions with cross-functional teams (Implementation, Customer Account Management, Account Executive, and Solutions Consultant) and calls with customers to understand their business goals, needs, knowledge gaps, and expectations from training. Training Logistics: Schedule training sessions with our customers across different time zones and regions, and prepare for meetings by reviewing customer accounts to understand configuration, preparing presentation decks, and finalizing agendas. Contribute to development and maintenance of team training materials, including agendas and templates. Webinar Training: Create and present standard and customized engaging, live webinar training sessions on all Hootsuite products such as Hootsuite, Impact, Insights, Amplify, and Ads, and ensure that the content presented is understood by stakeholders and questions are answered. Onsite Training: Deliver engaging, onsite training, usually half-day sessions which involves travel to the customer’s office and training in person. Project Management: Update the training component of the project plan with relevant updates, tasks accomplished, and summary of training completed. Commitment to Customer Satisfaction: Meet and exceed quarterly Individual CSAT score target by delivering highly customized, clear, and engaging sessions that meet clients’

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Customer Engineering Team Mixpanel's Customer Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand what drives value, and serve as the technical counterpart to our Sales organisation to deliver on that value. You will partner closely with Account Executives, Customer Value Architects, Product, Engineering, and Support to successfully roll out self-serve analytics within our customers' organisations, help manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer's Mixpanel investment. About the Role Our Customer Engineers are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to senior executives. In your first month, you'll become a Mixpanel expert—both in features and functionality as well as implementation. You'll shadow customer calls and demos with current Customer Engineers and Account Executives while learning to articulate our value proposition, and be trained on Mixpanel's internal systems and tools. Within your first three months, you'll be directly involved in deal cycles with Account Executives. You'll lead the technical qualification for customer use cases and deliver customised demos for prospects and existing customers, working directly with leadership at the prospect's organisation to understand business chall

The Opportunity As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement. This role offers the opportunity to collaborate with world-class technical teams and senior leaders. It involves translating customers’ business priorities into clear technical strategies, operational plans, and measurable outcomes. You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals. Responsibilities Serve as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customers Build and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives Translate complex business objectives into actionable technical strategies, success plans, and operational priorities Proactively identify customer needs, technical risks, and opportunities for optimization, adoption, and long-term improvement Orchestrate the resolution of complex technical issues by coordinating across Adobe Engineering, TechOps, Managed Services, Support, Product, and other internal teams Establish clear expectations and maintain consistent communication through regular checkpoints, status reviews, governance meetings, and planning sessions. Conduct in-depth assessments of customers’ technical environments to identify architectural risks, performance concerns, integration challenges, and opportunities for improvement Provide strategic advice on implementation approaches, technical guidelines, scalability, performan