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Active4w ago

IT Administrator

Truveta·📍 Hyderabad, Telangana, India

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Role Summary We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks. The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up. Key Responsibilities Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, br

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What they are looking for

Skills & requirements

Qualification

1 – 3 years of experience in IT support, desktop support, service desk, or IT administration Strong experience supporting Windows laptops Basic to intermediate macOS support experience Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps Experience troubleshooting hardware, software, network, and access issues Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar Good understanding of user accounts, groups, MFA, and basic access management Experience supporting remote users Strong written and verbal English communication skills Ability to work independently and follow documented processes Strong customer service mindset Preferred Qualifications Experience with Microsoft Intune, Jamf, or other device management tools Experience with Entra ID / Azure AD basic administration Experience with Zoom, Slack, Google Workspace, or other collaboration tools Basic PowerShell scripting knowledge Experience with asset management tools Experience supporting global teams ITIL Foundation certification preferred but not required Microsoft 365 Fundamentals or Azure Fundamentals certification preferred

Department · Engineering

Truveta logo

Hiring company

Truveta

Healthcare

Turn real-world healthcare data into intelligence and evidence with real-time data from 130M+ patients across US health systems.

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