SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: This person will manage a world-class team of IT Services Technicians focused on supporting end user requests, deploying new hardware, and assisting with non-standard solutions presented by engineers. The ideal candidate will be flexible and flourish in a fast-paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position. This is a "hands on" technical management position; the ideal candidate will be able to coach, motivate and lead the team, while being capable of contributing technically and challenging decisions. RESPONSIBILITIES: Recruits, trains, and evaluates IT Services technicians. Delegates tasks and develops work schedules. Closely monitors ticket queue to provide quality assurance of tickets in progress. Is hands-on; resolves difficult issues; identifies/fixes root causes for problems; and finds better ways to do things. Works with management to plan, coordinate and supervise the execution of projects, work assignments and workloads for IT technicians. Provides reports on IT technician activities, performance, and operational issues. Resolves, routes, or escalate
Role overview
Job description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: Our IT Services team is the backbone of our operational efficiency, ensuring seam
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Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered. 2-4 years of experience in IT, helpdesk, or a related technical role. Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software. Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics). Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems. Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus. Excellent problem-solving, analytical, and customer service skills. Ability to work independently and collaboratively in a fast-paced environment. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred. PREFERRED SKILLS AND
Department · Data Center
Hiring company
SpaceXAI
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