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Active4w ago

IT Support Associate

Guidepoint·📍 Shanghai Shi, China

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Overview: We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai. This includes triaging hardware and software issues, network problems and other IT tasks as assigned. What You'll Do: Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment Management of desktop systems, and applications (MS Office / Firefox, etc) Setting up and configuring new desktops and users Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc) Available off hours to monitor and respond to support calls and alerts; Printer management; Audio/Video devices Provide remote support to global users Manage and support mobile de

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What they are looking for

Skills & requirements

Department · Infrastructure

Guidepoint logo

Hiring company

Guidepoint

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