It Support Associate in Shanghai Shi

Overview: We are seeking a Junior IT Support Technician to join our IT Support Team. This role is ideal for someone passionate about technology and eager to provide IT system support. The role supports the Desktop Systems and General IT matters at the Guidepoint office in Shanghai. This includes triaging hardware and software issues, network problems and other IT tasks as assigned. What You'll Do: Provide helpdesk support to a technical and non-technical staff in a Windows/MAC environment Management of desktop systems, and applications (MS Office / Firefox, etc) Setting up and configuring new desktops and users Troubleshoot network issues, desktop application issues, security issues (Anti-virus, malware, etc) Available off hours to monitor and respond to support calls and alerts; Printer management; Audio/Video devices Provide remote support to global users Manage and support mobile devices Inventory management Maintain a knowledge base, documentation and administration procedures Research on new technology Knowledge of Ticketing systems/Helpdesk ( ManageEngine , ServiceNow , Jira etc) Basic troubleshooting /understanding : Azure environment , Endpoint , Intune , O365 Admin Portal / Exchange Online What You Have: Bachelor's Degree 3-4 years of experience with IT Support in a corporate office environment Previous internship/volunteering/extracurricular experience OS: Working knowledge of Windows OS. (Mac/Linux a plus) Networking: LAN, WAN, TCP/IP, DHCP,

Overview: Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. Backed by a network of nearly 2 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. Play a vital role in Guidepoint’s success. As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 2 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines. Who We Are: Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results