Junior Voice of the Customer Manager (m/f/d)

JOIN OUR TEAM As a Junior Quality Manager you will work to ensure that our Westwing Collection products meet our high quality standards. You will proactively manage the overall product quality for our existing portfolio of products, taking feedback directly from touchpoints with our suppliers and customers. You will work closely with our Buying, Creative and Engineering teams, to solve problems, determine solutions and implement improvements that will enhance the product experience for our international customer base. This position is permanent and based in Munich . WHAT YOU'LL DO Analyse supplier and product performance data and trends to determine key focus areas for improving overall product quality Work in a cross-functional team to solve problems and implement improvements across our Westwing Collection portfolio, continuously enhancing the quality of our products Leverage AI-driven tools and automation to optimise quality tracking, data analysis, and reporting processes Enhance and refine existing quality standards, adapting them as required for new projects and aligning these with suppliers Build strong, trust based relationships with our suppliers across Asia and Europe, supporting them to improve quality and guiding them through the corrective action process to resolve problems Act as the key point of contact for customer, delivery, and design service teams for all product quality-related issues affecting your product categories YOU COME WITH A bachelors degree in engineering with focus on manufacturing / quality management or a finished apprenticeship within manufacturing, furniture craftsmanship or upholstery 1+ years of experience in a quality management role or working as a furniture craftsman Strong problem-solving and analytical skills with the ability to manage multiple priorities and projects simultaneously Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders Ability to work independently and t

JOIN OUR TEAM As a Junior Quality Manager you will work to ensure that our Westwing Collection products meet our high quality standards. You will proactively manage the overall product quality for our existing portfolio of products, taking feedback directly from touchpoints with our suppliers and customers. You will work closely with our Buying, Creative and Engineering teams, to solve problems, determine solutions and implement improvements that will enhance the product experience for our international customer base. This position is permanent and based in Munich . WHAT YOU'LL DO Analyse supplier and product performance data and trends to determine key focus areas for improving overall product quality Work in a cross-functional team to solve problems and implement improvements across our Westwing Collection portfolio, continuously enhancing the quality of our products Leverage AI-driven tools and automation to optimise quality tracking, data analysis, and reporting processes Enhance and refine existing quality standards, adapting them as required for new projects and aligning these with suppliers Build strong, trust based relationships with our suppliers across Asia and Europe, supporting them to improve quality and guiding them through the corrective action process to resolve problems Act as the key point of contact for customer, delivery, and design service teams for all product quality-related issues affecting your product categories YOU COME WITH A bachelors degree in Textile with focus on manufacturing / quality management or a finished apprenticeship within manufacturing Minimum 2-3 year of experience in a quality management role Strong problem-solving and analytical skills with the ability to manage multiple priorities and projects simultaneously Excellent communication and interpersonal skills, enabling effective collaboration with diverse stakeholders Ability to work independently and thrive in a team-oriented environment Fluency in English; German is a pl

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive significant revenue growth within a designated geographic region within the Commercial segment (0-500 employees). You will be responsible for expanding existing customer relationships across the entire portfolio of accounts within your assigned geography. You will develop and execute strategic account plans, drive cross-selling and upselling opportunities, and ensure swift customer adoption of Smartsheet solutions. This role requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of success in achieving sales targets within a defined geographic territory. You will work on a hybrid basis from Munich, Germany and will be reporting to a Regional Director, DACH Sales. You Will: Build and manage a sales pipeline to meet and exceed software and services sales quotas within your book of business. Manage and close complex sales cycles, including needs analysis, solution design, and contract negotiation, utilizing solution selling and the MEDDICC framework. Develop and execute strategic account plans for a defined set of key accounts in the Commercial segment (0-500 employees). Run high-quality discovery, aligning with customers on business drivers and strategic objectives to create an evaluation plan that has clear timelines and drives urgency. Develop and maintain strong relationships with local channel partners to identify and pursue new oppo

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You independently lead the most complex AI deployments Smartsheet undertakes. You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff. You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate. You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role. You will work remotely from Germany and will be reporting to Sr. Director, Engineering You Will: Lead complex, multi-system AI deployments end-to-end scope, architect, build, validate, and manage the customer relationship throughout. Own the AI workshop program for your pod, customize modules per customer, lead technical sessions, translate outputs into production requirements, evolve content from field learning. Architect multi-agent solutions selecting the right coordination pattern for each customer's workflow characteristics and compliance requirements. Design client-specific and industry-specific MCP resource packs that serve personalized intelligence from the server so every connected AI surface gets smarter for that customer automatically. Own Deployment Kit quality for your pod. If a kit is not documented well enough for a solutions consultant with no engineering background to follow, it isn't done. Lead Solutions Enablement Sprints: transfer AI deployment patterns to so

JOIN OUR TEAM As a Senior Manager Cross Channel Operations , you will be part of our Content Team, leading the planning and execution of Westwing's onsite customer experience across homepage, newsletters, landing pages, and campaigns. You will own cross-channel operations, product sorting, and stakeholder alignment across Creative, Sales, Brand Buying, Marketing, and other teams. By combining operational excellence with commercial thinking, you will ensure seamless execution, scalable processes, and an inspiring customer journey while driving continuous improvements and developing the team. This position is permanent and based in Munich . WHAT YOU'LL DO Own the cross-channel planning and execution of the homepage, newsletters, landing pages, and onsite campaigns Optimise product sorting for landing pages to maximise relevance, engagement, and conversion Lead cross-functional planning with Sales, Marketing, and Brand Buying to align priorities and execution Drive operational excellence by optimising processes, workflows, and scalable planning frameworks through AI and automation Execute market expansions and coordinate cross-functional rollout plans Contribute to strategic planning, OKRs, and continuous improvement of onsite performance Mentor and develop junior to mid level team members while fostering knowledge sharing and best practices YOU COME WITH Several years of experience in e-commerce operations, visual merchandising, content operations, or a comparable cross-functional role Strong project management and organisational skills with the ability to manage multiple priorities simultaneously Commercial mindset and a good understanding of customer behaviour, onsite merchandising, and conversion drivers Excellent stakeholder management and communication skills across interdisciplinary teams A proactive, hands-on attitude with a strong sense of ownership and continuous improvement Experience leading projects and mentoring team members in a fast-paced environment Fl

FEQ327R414 As a Sr. Solutions Architect, you are an expert-level technical leader responsible for the organization's most complex customer engagements. You drive consumption strategy, own executive-level relationships, and serve as the definitive technical authority for your accounts. You have declared your archetype—a recognized technical specialization that makes you a force multiplier across your team and region. You operate at the intersection of deep technical expertise, strategic account planning, and executive influence. The Impact You Will Have Drive the technical and consumption strategy for the organization's most complex customer engagements, directly influencing platform adoption and revenue growth. Own senior-level technical relationships — serving as a trusted advisor on enterprise data and AI strategy Lead the most complex architecture engagements: multi-workload platforms, enterprise-wide migrations, real-time systems, and AI/ML at scale Operate as an Expert on the Databricks Platform with a declared archetype — actively mentoring others and driving horizontal impact across your team Develop and execute competitive strategies for your customers, positioning Databricks against incumbent and emerging platforms Orchestrate cross-functional teams (DSAs, SSAs, Partners, Product) to deliver enterprise-grade solutions Coach and develop junior SAs (L3–L5) on technical depth, customer engagement, and use case prioritization Contribute to Field Engineering thought leadership through customer-facing content, workshops, and community engagement What We Look For 8+ years in solutions architecture, principal engineering, technical pre-sales leadership, or a senior customer-facing technical role Expert-level coding proficiency — Python, SQL, and ideally Spark/PySpark. You will complete a live coding assessment and a platform build during the interview Deep expertise in enterprise data architecture: distributed systems at scale, streaming/real-time, lakehouse