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Active3mo ago

Lead Strategist, Customer Success Strategy and Operations

Appian CorporationΒ·πŸ“ Mclean, Virginia

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

$125K – $250K/yr

Role overview

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian is looking for an experienced Customer Success Strategy and Operations professional to join the Chief Customer Office's team. In this role, you will lead a portfolio of adoption and customer satisfaction programs and strategic initiatives that directly shape how our enterprise customers experience value with Appian. You will serve as a trusted partner to Customer Success leadership - helping define objectives and strategy, building scalable processes, and driving measur

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About this listing

  • Listed from Appian Corporation's careers site via Greenhouse Β· last confirmed on the source 19 Oct 2026
  • Posted 24 Jun 2026

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What they are looking for

Skills & requirements

Qualification

Required Qualifications 8+ years of experience in Customer Success Strategy, Success Management at Scale, Customer Success Management Operations or a related function, with at least 3 years in a role within an enterprise SaaS environment; MBA or advanced degree in Business, Data Analytics, or a related field; All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law

Department Β· Customer Success - Strategic Operations

Hiring company

Appian Corporation

AI automation for critical processes. Appian orchestrates AI agents, systems, and people on an enterprise platform, without replacing your systems.

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