Lead, Technical Account Management (SMB Merchants)

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have significant work ahead. This is an opportunity to help put the global economy within everyone’s reach while doing meaningful work. About the team The Paid Support team partners directly with our largest and fastest-growing users. We support them proactively through a consultative model and reactively to resolve their most complex issues, helping them grow their businesses. We partner closely with Sales to attach the right support plans to the right users at the right time. We take a user-first approach, capturing feedback on what we need to offer to delight users and exceed expectations. We operate with a scaled, proactive, and preventative mindset to help ensure users have a consistent experience with Stripe. What you’ll do Stripe is looking for an experienced Toronto-based leader to lead and grow the Paid Support team responsible for supporting our largest and most strategic users. You will lead a high-performing team of experienced Technical Account Managers (TAMs) and manage managers who are motivated by improving the lives of Stripe’s users. You will set the standard for strategic user partnership and support, influence globally, and partner closely with go-to-market, Product, Engineering, and Support organizations. You will build a user-first culture with high accountability, collaboration, and a scaling mindset. You will also coach and develop your team to unlock its potential. This role reports to the Head of Technical Account Management, Platform. Responsibilities Partner with TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements. Lead a team of Technical Account Managers working with Stripe’s

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Senior Technical Account Manager (Senior TAM, L6) at Affirm, you will own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, delivering against SLAs, fielding technical inquiries, and performing investigations and analysis, while also driving technical initiatives that translate merchant business objectives into technical strategies and product optimizations. Senior TAMs are part of the Engineering team and collaborate closely with Affirm's Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams. This is an operations-heavy role to start. Expect the majority of your early focus to be on keeping merchant integrations healthy—monitoring, triage, troubleshooting, and SLA delivery—while you progressively take on more custom solutioning and cross-functional initiatives. Over your first 6–12 months, as you build operational mastery, you will grow into owning your own book of accounts and carrying it through to end-to-end account ownership. A Senior TAM independently owns operational health across the strategic alliance portfolio, designs custom integration solutions grounded in Affirm's standard integrations, drives cross-team collaboration on initiatives, acts as a technical lead on team projects, and mentors less-experienced members of the team. What You'll Do Own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly. Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues. Perform in-depth investigations a

Eulerity is a marketing automation platform built for local advertising at scale. It handles the mechanics of running paid media across search, social, display, and video for hundreds of locations at a time. Our Technical Account Management team owns the strategy behind it. What should be running, why performance moved, and what to do about it. We are hiring a Forward Deployed Marketing Analyst to join them. The Fast Facts Salary: $100,000 to $130,000 Location: NYC Midtown, 3 days per week in office AI Tools Budget: Unlimited. Use what makes you sharp. What You'll Do Own paid media strategy for multi-location and franchise clients, deciding what should run across Google, Meta, and programmatic and configuring it through the Eulerity platform Build durable campaign infrastructure that holds up across hundreds of locations, including tracking and measurement setup Diagnose why performance moved, separating real changes from tracking, attribution, and data pipeline artifacts Investigate when platform output does not match intent, and work with engineering to isolate whether the cause is strategy, configuration, or a bug Present performance, recommendations, and next steps directly to clients and internal stakeholders Reconcile numbers across Eulerity, the ad platforms, GA4, and client backends when they disagree, and determine which is right Become a go-to expert in Eulerity's platform to support execution, identify bugs, and guide internal users Lead and participate in new processes, features, and strategy tests What We're Looking For 3+ years of hands-on digital media buying in the US market, agency or in-house. You have personally built, launched, and optimized campaigns. Strategy, brand, or account management roles without direct account access do not count. Direct Google Ads and Meta Ads Manager experience. Not oversight of an agency that ran them, not a certification without the work behind it. You should be able to explain what a campaign structure decision does

Location: Toronto, ON REQ ID - FEQ128R19 We are looking for pre-sales professionals who have a successful track record helping large enterprises become more data-driven. Working with the Enterprise Account Executive (AE), the Solutions Architect (SA) defines and directs the technical strategy for our largest and important accounts, leading to more widespread use of our products and wider and deeper adoption of ML & AI. You will lean upon your background in value selling, technical account management and technical leadership to maximize success in these accounts. While you work with a team that includes hands-on resources who will build proofs of concept and demonstrate Databricks' products, you need to be technical and must understand the relevance and application of ML & AI within a range of use cases important to the target accounts in the greater region. The impact you will have: You work with multiple clients as the main technical voice for Databricks. You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy You implement the technical strategy in the account, in close understanding of the strategy. You build a movement of technical champions within the account. You align technical strategies around Databricks solutions. You work with your sales team and technical peers to drive business outcomes for our clients What we look for: 7+ years of experience supporting Data and AI solutions within the Financial Services and Insurance domains. Proficiency at establishing virtual teams, and leading them to ultimate success within the account. Experience working very large (> $1m ARR), global accounts. Form relationships with executives and influencers. Present a convincing point-of-view to important decision-makers that leads them down a path of success. Technical in big data, data science and cloud (Azure & AWS). An ability in data-driven business transformation, and driving chan

Location: Ontario, CAN REQ ID - FEQ427R731 Mission We are looking for experienced pre-sales professionals who have a successful track record helping large enterprises become more data-driven. Working with the Enterprise Account Executive (AE), the Enterprise SA defines and directs the technical strategy for our largest and important accounts, leading to more widespread use of our products and wider and deeper adoption of ML & AI. You will lean upon your solid background in value selling, technical account management and technical leadership to maximize success in these accounts. While you work with a team that includes hands-on resources who will build proofs of concept and demonstrate Databricks' products, you need to be technical and must understand the relevance and application of ML & AI within a range of use cases important to the target accounts in various verticals. The impact you will have: You work with multiple clients as the main technical voice for Databricks. You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy You implement the technical strategy in the account, in close understanding of the strategy. You build a movement of technical champions within the account. You align technical strategies around Databricks solutions. You provide structured mentorship for other team members. Gain the respect of your peers based on your experience, insight, and contributions. What we look for: Proficiency at establishing virtual teams, and leading them to ultimate success within the account. Experience working very large (> $1m ARR), global accounts. Form relationships with executives and influencers. Present a convincing point-of-view to important decision-makers that leads them down a path of success. Technical in big data, data science and cloud. An ability in data-driven business transformation, and driving change with data. Production programming experience in Python, R,

Location: Toronto, ON REQ ID - FEQ427R15 We are looking for pre-sales professionals who have a successful track record helping large enterprises become more data-driven. Working with the Enterprise Account Executive (AE), the Solutions Architect (SA) defines and directs the technical strategy for our largest and most important accounts, leading to more widespread use of our products and wider and deeper adoption of ML & AI. You will lean upon your background in value selling, technical account management and technical leadership to maximize success in these accounts. While you work with a team that includes hands-on resources who will build proofs of concept and demonstrate Databricks' products, you need to be technical and must understand the relevance and application of ML & AI within a range of use cases important to the target accounts in the greater region. The impact you will have: You work with multiple clients as the main technical voice for Databricks. You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy You implement the technical strategy in the account, in close understanding of the strategy. You build a movement of technical champions within the account. You align technical strategies around Databricks solutions. You work with your sales team and technical peers to drive business outcomes for our clients What we look for: 5+ years of customer-facing presales experience working in the FSI domain. Proficiency at establishing virtual teams, and leading them to ultimate success within the account. Experience working very large (> $1m ARR), global accounts. Form relationships with executives and influencers. Present a convincing point-of-view to important decision-makers that leads them down a path of success. Technical in big data, data science and cloud (Azure & AWS). An ability in data-driven business transformation, and driving change with data. Production prog