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Active5d ago

Senior Technical Account Manager (Strategic Alliances)

Affirm·📍 Canada

Employment

Full-Time

Work mode

Remote

Experience

SENIOR LEVEL

Salary

$133K – $183K/yr

Role overview

Job description

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Senior Technical Account Manager (Senior TAM, L6) at Affirm, you will own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, delivering against SLAs, fielding technical inquiries, and performing investigations and analysis, while also driving technical initiatives that translate merchant business objectives into technical strategies and product optimizations. Senior TAMs are part of the Engineering team and collaborate closely with Affirm's Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams. This is an operations-heavy role to start. Expect the majority of your early focus to be on

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What they are looking for

Skills & requirements

Qualification

Operationalize best practices by creating and updating playbooks, runbooks, alerting, and UAT certification plans across the strategic alliance portfolio and continuously reduce keep-the-lights-on (KTLO) work; For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law

Department · Infrastructure Platform Eng

Hiring company

Affirm

Technology

At Affirm, we believe that the financial industry works better for everyone when it’s fair, honest, and inclusive. We help people pay over time for almost anything—with no late fees or surprises. Through advanced technology and analytics that look beyond FICO, we’re able to serve a much broader population than other lenders.

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