Lifecycle & Retention Marketing Manager

About Us At BGBx , we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges. Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day. If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx. Position Overview We are looking for an AI Engineer with 3-5 years of experience to help maintain and evolve our fleet of AI agents, LLM-as-a-judge systems, and other AI-powered tools used by healthcare, life sciences, and marketing teams. This role will work closely with senior engineers on graph design and with product and research teams to define what “a good answer” means, including grounding, coverage, and citation honesty. The AI Engineer will contribute to the continued development of these systems by improving tools, retrieval and citations, agent architecture, and overall system speed, cost, and accuracy. They will also support evaluations and experiments that help us understand and improve system performance. We are looking for someone with strong Python skills and a solid understanding of LLM systems who is excited to continue growing their technical depth. At this level, the engineer should be comfortable owning a component of a production service from design through testing and review, while partnering with more senior engineers on b

Talkdesk is seeking a detail-oriented and highly organized Incident & Platform Operations Commander to support incident management, cross-functional engineering initiatives, and operational governance across our technical organization. This role will be responsible for managing incident documentation (including RCAs), ensuring data integrity, tracking platform-wide initiatives, and enforcing our critical vendor management process. You will collaborate with engineering, product, and operations teams to drive accountability, documentation quality, and process improvements. Key Responsibilities: Incident Management & Documentation Manage end-to-end incident lifecycle documentation, including incident summaries and root cause analyses (RCAs); Facilitate timely and accurate completion of incident documentation across internal teams; Ensure incident data fidelity by aligning with engineering and product teams on standards and quality; Maintain and enhance incident templates, workflows, and reporting tools. Cross-Functional Initiative Tracking Track cross-product and cross-functional engineering initiatives that arise from incidents; Collaborate with team leads and stakeholders to define ownership, timelines, and key milestones for follow-ups; Monitor progress of remediations and ensure closure of post-incident action items. Core Platform & Strategic Initiatives Support Maintain a centralized view of Core Platform Initiatives across Product and Engineering; Track initiative status, dependencies, and risks to support executive and cross-team visibility; Ensure alignment with broader strategic objectives and timelines. Critical Vendor Management Maintain and enforce the existing Critical Vendors list and associated management processes; Partner with stakeholders to ensure vendors meet compliance, performance, and documentation standards; Continuously improve process documentation related to vendor oversight and governance. Qualifications: 2–5 years of experience

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role Data sits at the core of our mission. We leverage bank account data to deliver high-value, intelligent payment solutions for our customers, from enhancing payment success rates to driving payer fraud prevention. As a Senior Data Scientist within our Payment Intelligence team, you’ll partner with Software Engineers, Product Managers, and Designers to turn big ideas into reality. You’ll own the full lifecycle of our algorithms, shaping everything from the initial concept to production-ready code that powers our global payment network. At GoCardless, our stack is centered around Google Cloud Platform and Vertex AI, providing a high-performance environment for innovation. Our Data Scientists operate at the intersection of Python, SQL, and BigQuery to build and deploy high-performance models at scale. What you’ll do Lead the end-to-end delivery of models at scale, from initial discovery and feature engineering to production, A/B testing and continuous monitoring. Collaborate with product and engineering peers to turn complex data into real-time, mission-critical fraud prevention sol

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role Data sits at the core of our mission. We leverage bank account data to deliver high-value, intelligent payment solutions for our customers, from enhancing payment success rates to driving payer fraud prevention. As a Data Science Manager within our Payment Intelligence team, you’ll partner with Software Engineers, Product Managers, and Designers to turn big ideas into reality. You’ll own the full lifecycle of our algorithms, shaping everything from the initial concept to production-ready code that powers our global payment network. At GoCardless, our stack is centered around Google Cloud Platform and Vertex AI, providing a high-performance environment for innovation. Our Data Scientists operate at the intersection of Python, SQL, and BigQuery to build and deploy high-performance models at scale. What you’ll do Manage and mentor a high-performing team of Data Scientists, fostering a culture of technical excellence and supporting their long-term career development. Oversee the end-to-end lifecycle of mission-critical ML models that power real-time payment decisions. Shape the str

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role We are seeking a passionate Talent Acquisition Partner to join our new hub in Lisbon . You will be primarily responsible for driving the recruitment of exceptional talent across our Product Development ( PD ) functions. This role requires a good understanding of the PD talent market and the ability to build strong relationships with both candidates and hiring managers. You will also have the opportunity to support the wider Talent Acquisition team with hiring across other global locations. We operate a hybrid work model, and this role will be based in our brand-new Lisbon office. You'll enjoy the best of both worlds: flexibility and the chance to collaborate in a brand new office environment with other GeeCees. What you'll be doing: End-to-End Recruitment: Manage the full recruitment lifecycle for a variety of roles, from initial briefing to offer negotiation. Support Broader Hiring Needs: When required, support recruitment efforts across PD and other functions such as Finance, Legal, People, and Operations. Strategic Talent Sourcing: Develop and execute effective sourcing stra

About us GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday. We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless. Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach. The role The Threat & Analytics Lead builds GoCardless's data-driven understanding of fraud and financial crime risk. You'll bring specialist analytical expertise to both domains, helping the business understand emerging threats, measure how well existing controls are working, and identify where prevention and detection need to get stronger. Your evidence and insights will inform our strategy and how we prioritise our investments. You'll work closely with Product, Engineering, Operations and Data Science to analyse large, complex datasets and surface patterns, trends and risk concentrations across the customer lifecycle, spanning fraud prevention, transaction monitoring, sanctions screening, customer risk management and broader financial crime work. You’ll work hand-in-hand with the teams who own fraud and financial crime strategy, governance, policy and operational delivery. The Threat & Analytics Lead is a senior-level role with a high level of complexity, autonomy and expectation of impact. What excites you Getting to the root cause of problems — not just r