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Active1d ago

Manager, Member Care

CLEAR - Corporate·📍 Las Vegas, Nevada, United States

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Member Care is responsible for leading the end-to-end digital member experience across CLEAR’s highest-touch support channels. This role oversees Team Leads and Specialists supporting members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations. What you'll do: Own the digital member support strategy and day-to-day operations for Premium Ex

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What they are looking for

Skills & requirements

Qualification

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law; CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs

Department · Aviation

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Hiring company

CLEAR - Corporate

Our mission is to make life safer and easier by using our secure identity platform to power friction-free experiences. From getting through airport security faster to booking a doctor’s appointment seamlessly, we’re building a future where our universal ID network always keeps you moving.Founded in 2010, CLEAR Lanes are available in 70+ airports, stadiums, and other venues nationwide. Join our growing team and help us transform how people live, work, and travel!

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$110K – $130K/yr

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