CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Manager, Member Care is responsible for leading the end-to-end digital member experience across CLEAR’s highest-touch support channels. This role oversees Team Leads and Specialists supporting members while driving operational excellence, service quality, and continuous improvement across digital support experiences, member journeys, and service operations. What you'll do: Own the digital member support strategy and day-to-day operations for Premium Experience and channels, ensuring exceptional service delivery and accountability for member and business outcomes Lead, coach, and develop Team Leads and Specialists through clear performance expectations, ongoing feedback, and career development planning Define, monitor, and improve service level agreements (SLAs) across digital support channels, including chat, email, messaging, and phone, with a focus on responsiveness, resolution quality, and member satisfaction Partner cross-functionally with Product, Engineering, Operations, and other business stakeholders to advocate for member needs and enhance digital experiences across the member lifecycle Establish and maintain support processes, escalation frameworks, quality standards, knowledge management practices, and operating procedures that support consistency, scalability, and efficiency Leverage member feedback, operational data, digital engagement metrics, and frontline insights to identify opportunities for service enhancements, self-service capabilities, and process improvements Build reporting frameworks and communicate p
Salary not disclosed
Check market pay for comparable Team Lead roles before applying.
Role overview
Job description
CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Team Leader, Member Care CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
…About this listing
- Listed from CLEAR - Corporate's careers site via Greenhouse · last confirmed on the source 19 Oct 2026
- Posted 29 Sept 2026
Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.
Role market pulse
How Team Lead demand looks in United States
Live jobs
22
Posted 30d
16
30d movement
+220%
Remote share
0%
Salary listed
59.1%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs; Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law
Department · Operations
Hiring company
CLEAR - Corporate
Our mission is to make life safer and easier by using our secure identity platform to power friction-free experiences. From getting through airport security faster to booking a doctor’s appointment seamlessly, we’re building a future where our universal ID network always keeps you moving.Founded in 2010, CLEAR Lanes are available in 70+ airports, stadiums, and other venues nationwide. Join our growing team and help us transform how people live, work, and travel!
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
$110K – $130K/yr
🔔 Get job alerts
New Team Lead, Member Care - Las Vegas jobs in Las Vegas, Nevada, United States, straight to your inbox.
No spam · Unsubscribe anytime