Manager, WFM CX Operations

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business. What you'll do: Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impa

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking a senior WFM leader who combines deep expertise in workforce forecasting, capacity planning, and compliance operations with the communication and leadership skills to operate at the executive level. The ideal candidate is a strategic operator who can translate complex workforce dynamics into clear narratives for senior leadership, build trusted cross-functional partnerships across Ops, Finance, Legal, and Compliance, and plan capacity in environments where AI agents are an active part of the workforce equation. This role is central to our shift from a technically-driven WFM function to a strategic, AI-informed capability that earns a seat at every planning conversation, not just the operational ones. What you’ll be doing (ie. job duties): Lead AI-informed capacity planning, incorporating hybrid human-AI staffing models, scenario planning, and automation-driven productivity assumptions into workforce strategy across Compliance lines of business and new product launches. Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives for CX, Finance, and Compliance leadership without hand-holding. Build trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planni

About the role We’re looking for a Manager, Applied AI Architect to lead a team of Applied AI Architects. In this role, you’ll combine technical leadership, customer engagement, and team development to deliver exceptional customer experiences from pre-sales discovery and solution evaluation through deployment and adoption, driving real business impact. You’ll guide your team through complex customer challenges, help them navigate ambiguity, and ensure solutions are grounded in both strong technical thinking and clear business value. You’ll also partner closely with Sales, Deployment, Product, Engineering, and Research to create a seamless end-to-end customer journey. This role is open in our San Francisco or New York office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop and communicate a clear strategic vision for the Applied AI Architect team, ensuring alignment with the company's overarching goals and the evolving needs of our customers. Guide and support a multifaceted team throughout the customer lifecycle, from pre-sales discovery and evaluation through deployment and adoption, ensuring clear technical account plans, measurable customer outcomes, and scalable systems and processes. Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders. Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry. Ensure your team remains accountable for technical progress and customer outcomes, coordinating specialist support and establishing clear ownership with delivery teams for implementation execution. You’ll thrive in this role if you: Bring 8+ years of experience in technical customer-facing roles, building and managing C-level technical and busines

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About The Role: Notion is looking for a Sales Development Manager in New York, NY or San Francisco, CA that will recruit, develop, & lead a highly driven and hardworking team of Sales Development Representatives (Inbound) & Business Development Representatives (Outbound). We are looking for someone who is passionate about building a winning team and coaching & elevating the craft of new sellers at Notion. The Sales Dev

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for an Engineering Manager to lead a product engineering team at ClickUp. This is an open team placement role: you'll join a product team based on your strengths and our business priorities, rather than being hired into a single predefined product area. Across teams, the mandate is the same: build a strong team, ship useful product improvements, and take ownership of the quality and reliability of what you deliver. Engineering Managers at ClickUp are hands-on. You'll lead from the front: reading and reviewing code daily, debugging production issues alongside your team, prototyping when it unblocks a decision, and shipping code yourself when the team needs it. Your technical credibility is how you earn trust, set the bar, and make good calls quickly. You'll also own people management, delivery, and team execution. Working closely with product, design, and technical leads, you'll turn customer problems into clear priorities and achievable milestones. You'll develop engineers, make trade-offs explicit, and keep work moving without letting quality or maintainability become someone else's problem. You'll also run an AI-native team . We structure work so AI agents can read it, route it, roll it up, and report on it. Progress and team health should be visible from real signals, with reporting available self-serve rather than dependent on status meetings. We want a manager who has used AI to remove busywork and improve how a team builds, and who can help engineers use it responsibly across planning, implementation, testing, and operations. Responsibilities Lead and develop a product engineering t

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Sentry is looking for a Manager, Design Engineering to lead the team behind Scraps, our design system. This role would manage a team of designers and front-end engineers that is building the infrastructure that powers our UI development. This role lives at the intersection of design, engineering and AI tooling. The ideal candidate is comfortable reviewing a component's API in a pull request, can critique the consistency of typography across components, and has created skills to help agents use a design system more effectively. This role will set the direction for our system, grow the team, and stay close enough to the work to make design and implementation decisions. In this role you will Manage and grow a team of engineers and designers — hiring, leveling, and coaching across both crafts Own the strategic roadmap for the team: what components to prioritize, what tools to adopt, which parts of the web app to refactor, etc. Help maintain the UI quality and expression that Sentry is known for Keep design and code in sync — tokens, variables, component parity, and the pipeline from Figma to production Stay hands-on building components and the infrastructure to enable fast, accurate agentic front-end development and prototyping Drive adoption across product teams through documentation, lint rules, and contribution workflows that don't slow anyone down You'll love this job if you Consider yourself a design engineer, or a designer who codes Are passionate about design systems as the context layer for agentic frontend development, and want to build tools and skills that enable product teams to ship faster Nerd out ov