At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . FourKites is looking for an ambitious and experienced Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product. What you’ll be doing: Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services Develop, prepare, and nurture customers for advocacy Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals Facilitate a quarterly Executive Business Review to review goals, progress and opportunities Understand white-space and work to identify and/or develop upsell opportunities Advocate customer needs/issues cross-departmentally Manage account escalations Advocate internally for customer needs and connect on prio

About the Team OpenAI’s HLS AI Success Engineering team partners with the world’s most ambitious healthcare and life sciences organizations to translate cutting edge AI into real patient outcomes. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast-growing healthcare and life sciences innovators to the world’s largest biopharma, medical technology, healthcare provider, payer, and research organizations. Every engagement is an opportunity to shape how AI accelerates scientific innovation, transforms healthcare delivery, and improves patient outcomes.This role sits at the center of our mission. About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible impact. This role is based in San Francisco or NYC, with a hybrid schedule of 3 days per week in the office, or can be performed remotely from anywhere in the U.S. We also provide relocation support for new employees. In this role, you wil

About the Team OpenAI’s HLS AI Success Engineering team partners with the world’s most ambitious healthcare and life sciences organizations to translate cutting edge AI into real patient outcomes. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast-growing healthcare and life sciences innovators to the world’s largest biopharma, medical technology, healthcare provider, payer, and research organizations. Every engagement is an opportunity to shape how AI accelerates scientific innovation, transforms healthcare delivery, and improves patient outcomes.This role sits at the center of our mission. About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible impact. This role is based in San Francisco or NYC, with a hybrid schedule of 3 days per week in the office, or can be performed remotely from anywhere in the U.S. We also provide relocation support for new employees. In this role, you wil

Opportunity Overview: As Quality Specialist will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will apply subject-matter expertise to guide and support the training and quality needs of Intake Operations. This includes building the success of the company through training and development. With a solid foundation in quality analysis, feedback, instructing/coaching; you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. What you’ll do: Translate QA findings into clear insights and recommendations for operational leaders and cross-functional partners. Develop and deploy structured coaching sessions based on audit findings to improve accuracy, decision-making, and skill development. Create and ensure accuracy of SOPs, job aids, workflow guides, and new product readiness materials. Facilitate onboarding and ongoing upskilling sessions using adult learning principles and SME feedback. Lead QA/Training side of project implementations by operationalizing workflow changes, quality expectations, and training updates into the business. Partner with Product, Clinical, Client Services, and Operations to validate workflow changes and identify potential quality or compliance risks. Support change management by communicating process updates and aligning QA expectations across impacted teams. Serve as a subject matter expert and advisor to frontline leaders on quality trends, training needs, and operational readiness. Manage multiple concurrent priorities with independence, ownership, and accountability for deliverables, exercise discretion and independent judgment. Step into operational queues to maintain service levels and ensure continuity of operations, as needed during high-volume periods. Other duties as assig

Job Title Global Product Manager- IVP & Launch Excellence Job Description As a Global Product Manager (GPM)- IVP & Launch Excellence , you will build integrated value propositions and standardized launch approaches across Sleep & Respiratory segments ; improve launch planning, commercial readiness, and execution consistency Your role: Develop value propositions, business cases, and product claims (clinical, economic, technical) to support strategic investments, pricing, and product success. Define and maintain product, software, and lifecycle specifications aligned with portfolio strategy and customer needs. Drive product strategy execution with regional teams , ensuring commercial viability, technical simplicity, and margin optimisation. Own the claims roadmap, prioritising validated claims based on market, customer, competitor, and regulatory insights. Engage Key Opinion Leaders (KOLs) through advisory boards and educational initiatives to strengthen product credibility and market influence. Partner with cross-functional teams to develop channel strategies and go-to-market plans that accelerate adoption and revenue growth. Analyse market trends, competitive activity, customer behaviour, and product performance to inform data-driven decisions and roadmap priorities. Ensure regulatory compliance and quality standards throughout the product lifecycle. Support development and refinement of testing protocols to ensure accurate product evaluation. Lead end-to-end product lifecycle management, from concept through launch, ensuring quality, timely delivery, and alignment with business objectives. Drive continuous improvement and innovation initiatives to enhance product performance and maintain market competitiveness. You're the right f

OVERVIEW The Medical Coder is responsible for centralized medical coding activities and serious adverse event (SAE) reconciliation, serving as the lead coding resource for assigned clinical trials. This role ensures the accuracy and compliance of coding practices, maintains Medical Coding Guidelines and SAE Plans, and supports the reconciliation of serious adverse events. KEY TASKS & RESPONSIBILITIES ➢ Design and maintain Medical Coding Guidelines and Serious Adverse Event reconciliation plans in collaboration with sponsors ➢ Perform precise and consistent medical coding following coding guidelines and utilizing MedDRA and WHODrug dictionaries ➢ Conduct reviews for coding accuracy and consistency reviews including the approval of coded terms and synonym lists ➢ Perform serious adverse event reconciliation across clinical trial databases, safety systems and other relevant sources ➢ Generate coding/SAE queries as necessary ➢ Collaborate with safety, clinical, and data management teams to resolve discrepancies and ensure accurate representation of medical coding and safety information ➢ Document coding decisions and justifications for clarity and auditability ➢Assist in maintenance activities for coding tools, including User Acceptance Testing (UAT) script creation and execution ➢ Participate in the completion of MedDRA and WHODrug dictionary up versioning workflow activities in alignment with medical coding guidelines ➢ Perform testing of coding tool and deployment of coding/SAE listings in elluminate® ➢ Ensure compliance with eClinical Solutions and industry quality standards, regulations, guidelines, and procedures ➢ Other duties as assigned Education & Experience ➢ Bachelor’s degree in relevant health science or professional qualification in a relevant scientific/technical discipline preferred ➢ 5+ years’ experience in the Pharmaceutical/Biotechnology industry with medical coding experience us