NetSuite Account Manager

Plative is hiring Account Managers (AMs) to take ownership of our existing client portfolio and drive growth through renewals, expansions, and transitions from “Transform” (project-based work) to “Innovate” (managed services and phase 2 programs). This role is critical to maintaining strong year-over-year renewal performance and ensuring clients receive proactive account leadership. The Account Manager will partner closely with our Associate Directors (ADs), who focus on delivery, and Client Partners (CPs), who focus on new logo acquisition, to ensure continuity of service and client satisfaction. Key Responsibilities: Account Ownership & Growth Serve as the commercial owner of 20–40 Tier 1 & 2 accounts across Salesforce and NetSuite practices, leveraging expertise in areas like Agentforce Sales, Agentforce Service, and Data 360. Develop and execute 90-day and greater renewal plans for all renewable clients; own renewal negotiation and close. Lead transform-to-innovate transitions, ensuring 70%+ utilized accounts are converted to longer-term managed services. Create and maintain quarterly account plans, including whitespace mapping, stakeholder multi-threading, and alliance engagement with Salesforce teams. Drive upsell and cross-sell opportunities across Plative’s Salesforce (Agentforce Sales, Agentforce Service, Agentforce Marketing, Agentforce Commerce, Agentforce Revenue Management, Agentforce Field Service, Salesforce AI), NetSuite, Data 360, and Salesforce AI capabilities. Client Relationship Management Build and maintain executive-level relationships at key accounts; act as the trusted advisor. Schedule and lead quarterly business reviews (QBRs) and regular onsite visits for Tier 1 accounts. Ensure accounts are properly tiered per Plative’s Account Management Framework and adjust quarterly. Partner with ADs to ensure delivery health and customer satisfaction align with renewal and growth objectives. Internal Collaboration & Governance Operate in a

The Client Partner will be responsible for working with pre-existing internal relationships at NetSuite. The goal of our company is to deliver stellar results to clients in a timely fashion. Our ideal candidate is a creative problem-solver who thinks outside the box, willing to take on any challenge, with the ability to understand a client's business, scope a project and write the Statement of Work (SOW). Office culture is extremely important, so you must love what you do, drive results, and be fun to work with. You will be working with clients, NetSuite Account Executives, and internal Plative team members to provide suggested solutions after thoroughly analyzing and understanding the business requirements of new clients. Responsibilities Include: Meet and exceed targeted sales goals exceeding $1MM per year Produce and consistently manage a healthy pipeline with accurate next steps and close dates Support in creation and generating of SOWs to accurately encompass projects. Abide by Plative scoping methodology to uncover business processes, user stories, and use cases for NetSuite Engage with prospective clients to position Oracle NetSuite solutions via electronic and face-to-face customer meetings Prospect, consult and sell business application solutions and related services to prospective new mid-market business customers Work with your prospects to learn their business, understand their needs and determine how the NetSuite solution can best address their issues Collaborate with the Plative team to kick off projects Basic Qualifications: AI-native mindset. You use AI as everyday leverage in both work and life, with clear opinions on what works and what does not. You stay current on frontier-model progress, go beyond prompting to building lightweight tools and automations, and you enjoy sharing practical, real examples with teammates and clients. 5 Years experience full life cycle in B2B ERP or Software Services sales Excellent written and verbal presentation skill

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process. Responsibilities: Order Processing Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies. Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones. Ensure clean handoff from sales to finance, including proper documentation and approvals Manage purchase order inquiries while maintaining with audit and compliance standards Oversee provisioning settings to keep services running without disruption. Subscription Management Coordinate renewals, upgrades, downgrades, and amendments with

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW Fanatics Commerce is seeking an experienced and results-driven AR Collections Supervisor to provide operational leadership across the Accounts Receivable Collections organization within the Invoice-to-Cash (ITC) function, overseeing a team of AR Collections Analysts and offshore/shared services associates responsible for assigned customer portfolios. This role is accountable for collection performance, aging and portfolio risk, escalation management, and consistent adherence to established processes, partnering closely with Sales, Finance, Customer Service, and Operations to resolve escalated account issues and mitigate financial risk. The AR Collections Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: • Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations to remove barriers to collection and ensure timely resolution of customer issues, driving alignment across the Invoice-to-Cash function. •

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Team Description We're Plaid's Revenue Accounting team, and we own the order-to-cash process that ensures every Plaid customer is billed accurately and that revenue and accounts receivable are reflected correctly across our financial systems. We work at the intersection of commercial deal execution, billing, accounting, and financial reporting. We partner closely with Commercial, RevOps, Legal, Billing Engineering, Business Technology, Strategic Finance, and the broader Accounting org to turn customer agreements into accurate, scalable billing. It's no small feat at Plaid's scale and deal complexity. Our mission is to protect revenue integrity, build customer trust, and build the systems, processes, and controls that let Plaid scale toward its next stage as a company. Role Summary You'll own the operating layer of Plaid's order-to-cash process, turning signed customer agreements into accurate billing configurations, invoices, reconciliations, and financial records. You'll review order forms and commercial terms and translate them into billing, run monthly invoice cycles, process billing adjustments and credit memos, reconcile activity across systems like NetSuite and Salesforce, r

VTS runs a complex, high-volume revenue motion — Salesforce CPQ feeding NetSuite via middleware, with mid-contract amendments involving upsells, cross-sells, volume changes, downgrades, and product churn happening continuously. The integration layer that connects these systems is functional but manual-heavy, underdocumented, and not built to scale. Furthermore, our CRM and CPQ system requires customization in order to optimize deal workflows to ensure accuracy and timely contract execution. This is not a Salesforce admin role with a developer title. We need someone who writes clean Apex, understands how CPQ order data needs to land in an ERP, knows what good middleware design looks like, and treats release management as a professional discipline — not an afterthought. Alongside our RevOps system team and Salesforce Architect, you'll work closely with our Finance and Sales teams. You will be one of the internal technical voice that evaluates and challenges what those partners propose — knowing when to push back when something is wrong. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week. ** What you can expect as a Senior Salesforce & Integration Engineer: Salesforce / CPQ Own the technical customization and development of Salesforce — LWCs, Apex classes/triggers etc along with flows Manage the scaling of custom objects that drive pre/post sales teams in meeting customer needs and internal workflow management Write and maintain Apex triggers, classes, and flows that support Salesforce and CPQ business logic — with test classes that hit 90%+ coverage as a floor, not a ceiling Integration Architecture & Development Partner with third-party implementation firms on the integration build and growth connecting Salesforce CPQ to NetSuite — be the internal technical reviewer, not just the observer Own the internal integration layer as it matures: field