New College Grad - ID1 IT System Administrator

Responsibilities:

• Provide day-to-day technical direction and administration across server platforms and virtualization to keep systems stable, secure, and performant.
• Monitor system performance metrics, review log files, perform trend analysis, and take proactive actions to prevent incidents and reduce repeat issues.
• Implement changes through a formal change management process (planning, risk/impact review, testing, communication, documentation, and rollback strategy).
• Coordinate with internal teams and external vendors for case escalation, troubleshooting, and problem resolution.
• Support operational reporting and address abnormalities, risks, and passdown items; drive actions to reduce issue and incident counts.
• Perform capacity planning, lifecycle refresh planning, patching/firmware management, and upgrades to sustain compliance and availability.
• Participate in site emergency response / ERT bridge coordination as required to support restoration of services during critical events.
• Participate in a rotational on-call schedule and respond to urgent issues following defined expectations.
• Develop automation and tooling to reduce manual effort, improve consistency, and raise operational quality.
• Leverage AI-powered tools and intelligent automation solutions to improve operational efficiency, accelerate troubleshooting, and enhance service delivery. Identify, evaluate, and implement opportunities to incorporate AI, machine learning, and generative AI capabilities into infrastructure operations, monitoring, and support processes. Use AI-assisted analytics to proactively identify system risks, performance trends, and optimization opportunities.

Minimum Requirements:

• BS Degree in Computer Science
• Hands-on experience with Linux or Windows server administration.
• Experience in automation using scripting languages like Shell and Python, along with configuration management tools like Ansible, is preferred.
• Basic understanding of Network architectures, TCP/IP, name resolution, directory services, large enterprise SAN, NAS, and enterprise Backup environments.
• Basic understanding of AI, machine learning, generative AI concepts, and AI-assisted operational tools.

Preferred Requirements:

• Strong verbal, written, and interpersonal communication skills.
• Ability to analyze data, identify patterns, and leverage AI-driven insights for decision-making and problem resolution.
• Willingness to attend meetings during non-business hours (up to one day weekly).
• Experience in physically racking and cabling data center equipment.
• Experience using AI-powered productivity, automation, or analytics tools to improve operational effectiveness.