About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience. About the Role As an IT Support team member, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives. We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments. This role is based out of our Bellevue, London, Washington DC, or San Francisco office and requires 5 days in office per week. We offer relocation assistance to new employees. In this role, you will: Improve Support Systems and Processes : Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings. Collaborate across OpenAI : Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders. Act as Frontline IT Support : Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. Manage Ve
Salary not disclosed
Check market pay for comparable OnSite Specialist roles before applying.
Role overview
Job description
Essential duties & responsibilities: (detailed description)
· Provides clinical surgical support by managing all relevant equipment.
· Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
· Is responsible for trouble-shooting and maintaining Stryker equipment and or other related devices.
· Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
· Maintains knowledge base of equipment and disposable products through Stryker education training programs.
· Provide physicians and OR personnel with information on new and current products.
· Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
· Responsible for maintaining up-to-date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
· Accurately records and reports all surgical procedure information.
· Adheres to all Stryker and medical facility policies, standards and procedures.
· Analyze and resolve both routine and non-routine product issues expediently using independent judgment.
· Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
· Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
· Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on-call, overnight, and weekends; other accounts might require overnight travel.
o Note: Assigned shifts may change without notice based on account/business needs, this may
include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
Education & special trainings:
·High School Diploma or Equivalent Required.
Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
· Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
Qualifications & experience:
· Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
· Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
· The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
· The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice
based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
· The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
· The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
Physical & mental requirements:
· Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move
objects.
· Ability to remain standing and/or walking for an extended period of time.
· Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
· Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
· Excellent analytical skills.
· Excellent interpersonal skills.
· Excellent equipment problem-solving skills.
· Excellent time management skills with ability to use independent judgment and critical thinking effectively.
· Must be able to explain and generate detailed guidelines and procedures.
- $24.82 - $33.58 USD Hourly
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.
About this listing
- Listed from Stryker's careers site via Workday · last confirmed on the source 17 Oct 2026
- Posted 16 Oct 2026
Jobiba does not charge job seekers. Never pay to apply or share OTPs, card or bank details.
What they are looking for
Skills & requirements
Qualification
·High School Diploma or Equivalent Required; Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred; · Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
Hiring company
Stryker
View the company profile, current openings and hiring details.
Related opportunities
Similar active roles
Relevant, currently active roles for this market.
$110K – $145K/yr
$200K – $240K/yr
🔔 Get job alerts
New OnSite Specialist - Silverdale, WA jobs in Seattle, Washington, United States, straight to your inbox.
No spam · Unsubscribe anytime