Operations Manager

OVERVIEW The Inside Sales, Sales Support is the pivotal link between sales, purchasing, and logistics, responsible for ensuring all customer orders are accurately processed, fulfilled efficiently, and delivered on time. This role requires exceptional organizational skills, a customer-first mindset, and strong proficiency in utilizing our Enterprise Resource Planning (ERP) system for all operational processes. Core Duties and Responsibilities The duties are divided into three key areas, with an emphasis on system proficiency: I. Order & Billing Management (ERP Focus) Order Entry & Data Integrity: Accurately process and enter high volumes of customer sales orders (POs, change orders) directly into the ERP system, ensuring zero tolerance for data errors in pricing, product codes, and customer information. Billing & Finance Support: Generate, audit, and dispatch customer invoices, working closely with the accounting team to resolve discrepancies and manage payment terms. System Utilization: Serve as a key resource for ERP system usage within the operations department, ensuring proper process flow from order initiation to billing closure. II. Purchasing & Logistics Coordination Procurement: Initiate and track purchase orders for all necessary items, managing inventory levels and vendor relationships to maintain optimal stock and supply. Lead Time Management: Proactively monitor vendor production schedules and shipping timelines to determine accurate item lead times ; communicate any potential delays or schedule changes immediately to the sales team and customers. Logistical Oversight: Coordinate with internal warehouse/logistics teams and external carriers to schedule timely deliveries and coordinate pickups/swaps as needed. III. Customer Relations & Follow-Up Customer Communication: Act as the primary point of contact for all order-related inquiries, including questions on status, lead times, del

OVERVIEW Summary/Objective This position performs a wide variety of activities related to the, Packaging, loading, delivering of all fireplace materials & supplies. Essential Functions of Warehouse Driver role Attend monthly safety meeting; follow all company/OSHA safety policies and procedures. Packaging & staging next day’s jobs for pickup/delivery. Verify all materials packaged, for proper quantities, all materials match sales order. Discuss with Installers, shortages and discrepancies, report discrepancies to Operations. Assist installers/customers with load out, get paperwork signed and file paperwork. Manage installer returns. Keep all bins and wood storage areas clean. Organize cage, restock supplies. Clean debris and pallets from dock area daily. Keeping warehouse clean and free of trip hazards. Assist receiving manager when needed. Pickup orders from various vendors. Pickups must be verified before leaving vendor. Deliver materials to job sites/customers’ homes Maintain company vehicle, serviced and clean. Operate company vehicles, forklifts and other warehouse equipment. Maintain fuel receipts turn into Operations Manager. Promote team work. All other duties as assigned by supervisor. Competencies/Skills/Abilities Knowledge of: Operational methods, procedures, policies, rules and regulations. Safe and proper loading and unloading of company and delivery vehicles. Correct English usage, spelling, grammar, punctuation and mathematical concepts. Use of terminology of requisitions, purchase orders, invoices, and other Operations documentation. Modern office methods and equipment, including computers and application software. Automa

Company Overview Construction Resources (a Home Depot Company) delivers turnkey residential solutions across multiple states, specializing in countertops, surfaces, and integrated installation services. Our Surfaces Division manages every step from fabrication through final installation, servicing builders, remodelers, designers, and homeowners. Position Overview The Operations Associate Manager is responsible for overseeing day-to-day operational execution across Sales Support, Scheduling, Dispatch, Installation Coordination, and Customer Service functions within the Surfaces Fabrication Division. This role serves as a critical operational bridge between Sales, Fabrication, Purchasing, Logistics, Installation, Quality Control, and Customers to ensure every project moves efficiently from order entry through final installation and service resolution. The Operations Associate Manager drives operational accuracy, scheduling efficiency, communication, customer satisfaction, and workflow accountability while supporting a high-performance culture focused on speed, quality, and continuous improvement. This position reports to the Director of Sales & Customer Experience and/or Operational Leadership within the Surfaces Division. This leader owns the full operation lifecycle of a project and project documentation — from order entry, job-ready release to installation final sign-off. Key Responsibilities Sales Support & Order Management Manage day-to-day operations of the Sales Order Entry Team, Scheduling & Installation teams. Oversee sales order/ticket review processes to ensure all job information is complete and accurate prior to release to production. Confirm orders meet billing and deposit requirements prior to scheduling or fabrication release. Coordinate with Purchasing/Production teams to ensure released orders are production-ready. Ensure all documentation is complete for orders, warranty

POSITION OVERVIEW The Project Manager, Field Operations owns the successful execution of builder projects from quote through final invoice. Serving as the primary operational liaison among builder customers, outside and inside sales, scheduling, dispatch, installation teams, and other internal partners. This role keeps projects accurate, on target, and on time. The position coordinates installation schedules, monitors quality, resolves issues, and ensures every operational detail is carried through to completion in a fast-paced, collaborative and growing environment. KEY RESPONSIBILITIES · Own assigned strategic builder projects from the transition out of pre-sales through installation, completion, and final invoicing. · Coordinate closely with builder customers, outside sales, inside sales, scheduling, dispatch, installation teams, and other operational partners to maintain clear expectations and project alignment. · Develop, monitor, and communicate project schedules, installation timelines, material readiness, and key milestones. · Confirm project information, selections, measurements, orders, and installation details are complete and accurate before work progresses. · Monitor project quality and installation performance; document outcomes and any corrective actions needed · Conduct jobsite visits or walkthroughs as needed to confirm work meets customer expectations and company standards as well as preview walks for project feasibility and pre-installation readiness · Identify risks, delays, scope questions, and quality concerns early; understand appropriate escalation points and drive issues through resolution. · Keep customers, sales partners, and internal teams informed of project status, changes, decisions, and next steps. · Maintain accurate and timely project information in CRM, ERP, Dispatch Track, and other core business systems. · Coordinate punch-list items, corrections, and final closeout activities to ensure the project is fully completed before invoi

Real Estate & Construction, Project Manager OVERVIEW The Real Estate & Construction Project Manager is responsible for coordinating the planning, execution, and maintenance of construction projects and facility operations. This role requires strong project management skills, a solid understanding of construction processes, and a commitment to maintaining high standards in facilities management. The manager will work closely with internal teams and external partners to ensure that projects are delivered on time, within budget, and aligned with organizational objectives. Responsibilities: Develop detailed project plans, timelines, and budgets in alignment with organizational goals. Coordinate design, engineering, and construction activities from pre-construction through project closeout. Supervise internal project teams and oversee the work of external contractors, architects, engineers, and consultants to ensure performance, quality, and adherence to contract terms. Monitor project budgets and expenditures. Track costs, manage change orders, and identify cost-saving opportunities without compromising quality or safety. Ensure projects remain on schedule by tracking progress, identifying delays, and implementing corrective actions as needed. Ensure all projects comply with local, state, and federal regulations, building codes, and safety standards. Identify and mitigate project risks throughout the lifecycle. Act as the primary liaison between internal stakeholders (e.g., operations, finance, leadership) and external partners. Provide regular updates on project status, challenges, and milestones. Enforce quality control standards throughout the construction process and conduct site visits to verify compliance with plans and specifications. Collaborate with facilities and operations teams to ensure that completed projects meet long-term maintenance and operational needs. Maintain comprehensive project documentation, including contracts, schedules, permits, chan

OVERVIEW Warehouse and Day Operations responsibilities: The Warehouse Picker/Receiver is expected to lead by example and ensure all projects and day to day work is performed in accordance with company standards. This position is expected to work closely with the Tile Warehouse Manager on a daily basis. A warehouse Picker/ Receiver is both a receiver and a picker tasked with loading and unloading of inbound/outbound trucks in a timely manner. Organizing and putting away material in designated locations. Communicate all discovered or suspected material damage or inventory issues to the Tile Warehouse Manager. Pulling/compiling customer orders onto consolidated pallets. Wrapping up and banding pallets after being put together to ensure safe delivery. Loading and Unloading trucks. Aid in customer pickups where material is expected to be safely put into residential vehicles. Work together with coworkers to pull large and awkward boxes and pieces. This position will assist in the container receipt process including physically unloading materials & making system inputs. Work with the operations team on all projects that aid in the improvement and advancement of our overall operations. Maintain a safe and clean work area. Job Requirements: Availability to work Monday – Friday during the window of 7:30 am - 5:00 pm. The ability to lift and move heavy boxes 50-75 lbs. Regularly. Knowledge and experience with forklifts and reach machines required. At least 1-year prior experience. Must have reliable transportation to get to and from work. Must be able to stand for long periods of time. BENEFITS Medical Dental Vision Employer Paid Basic Employee Life and AD&D Insurance Employer Paid Long Term Disability Flexible Spending Accounts Voluntary Short-Term Disability Voluntary Life and AD&D Insurance Voluntary Accident Insurance Voluntary Critical Illness Insurance EEO At Construction Resources, our people are the driving force behind e