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IH
Active3w ago

Patient & Family Advisor

InStride Health·📍 United States

Employment

Full-Time

Work mode

Remote

Experience

All levels

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

About Us InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care. Team InStride Health: Our Core Values Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated. Work Smart : We find smarter ways to solve hard problems and f

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What they are looking for

Skills & requirements

Qualification

Serve as the primary contact for inquiring families, handling inbound and outbound calls, texts, and emails to educate them on InStride’s program, treatment methods, and clinical outcomes. Relationship Building: Foster trusting relationships by offering empathetic guidance and advocating for families facing hurdles in accessing care. Process & Insurance Navigation: Proactively reach out to families to resolve onboarding barriers and keep them “unstuck”. Confidently navigate complex insurance workflows—including verifying eligibility against specific payer contracts, managing Single Case Agreements, and coordinating with the authorization team. Connect directly with insurance representatives, pushing back when necessary to secure accurate information and fiercely advocate for our families. Collaboration & Cross-Coverage: Act as a central liaison connecting families with our internal teams—including Payer, Scheduling, Authorization, Growth, and Clinical staff. Maintain a team-first mindset with a constant readiness to jump in, support, and cover for colleagues as needed. Innovation & Workflow Piloting: Actively step in to pilot new workflows, participate in organizational projects, a

Department · Operations

Hiring company

InStride Health

We provide treatment for kids, teens, and young adults ages 7 up to 26 with anxiety, OCD, and related disorders, along with their families.

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