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About Us Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere. Our Values Data driven: Start with truth, measure what matters. Courageous: Bias to action; run toward hard problems. Innovative: Seek novel, elegant solutions. Lean: Do more with less. Build, ship, learn fast. Humble: Strong opinions, lightly held. About the Role As a member of the Finance team within a global e-commerce membership organization, the Payments Analyst provides analytical support across payments performance, testing, and process optimization. This role analyzes payment data to identify opportunities for improvement and optimization. Collaborating with cross-functional teams, the Payments Analyst supports testing initiatives, helps improve authorization rates and payment processes, and provides data-driven recommendations that contribute to revenue growth and a better customer experience. This role is intended for someone who can move beyond basic reporting to interpret results, identify meaningful insights, anticipate follow-up questions, and provide actionable recommendations. What You’ll Do Conduct in-depth payment data analysis to identify patterns, trends, and improvement opportunities Identify opportunities to optimize payment processes, enhance customer experience, and drive revenue growth Support testing initiatives through sample sizing, monitoring, and readouts Partner with cross-functional teams on payment performance and optimization initiatives Respond to ad-hoc analytical requests and translate findings into clear, actionable insights Create and maintain dashboards and reporting tools that provide visibility into key payment metrics Provide data-driven recommendations to improve authorization rates and overall
