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Active1mo ago

Principal, Strategic Ecosystem & Tech Reseller Manager

Aircall.io, Inc.·📍 New York Office

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

$185.2K – $247.8K/yr

Role overview

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a

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What they are looking for

Skills & requirements

Qualification

Extensive background (7+ years) in B2B SaaS alliance management, tech partnerships, or reseller growth, including hands-on ownership of tier-one strategic platform relationships. Proven expertise in architecting or scaling tech reseller programs, with a deep understanding of the global activation mechanics required for long-term partner success. Execution-focused driver with the ability to own the entire commercial lifecycle—from business development to marketing alignment—independently and without reliance on team handoffs. Strategic agility to identify evolving partner dynamics early, converting those insights into actionable, evidence-based growth strategies. Strong data fluency, leveraging pipeline, usage metrics, and partner performance data to make objective, high-impact prioritization decisions. Sophisticated executive presence, capable of navigating and influencing senior-level conversations across a diverse set of external stakeholders. Disciplined prioritization skills, focusing on high-conviction initiatives within cornerstone partnerships rather than diluting impact across too many channels. Proficiency in deploying AI-driven tools to accelerate execution and deepen dat

Department · Partnerships

Hiring company

Aircall.io, Inc.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

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