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Active2mo ago

Process Risk and Compliance Operations Manager

Airbnb·📍 United States

Employment

FULL TIME

Work mode

On-site

Experience

SENIOR LEVEL

Salary

From $156K/yr

Role overview

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner

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Role market pulse

How Operations Manager demand looks in United States

72/100 · rising

Live jobs

329

Posted 30d

250

30d movement

+331%

Remote share

10.3%

Salary listed

27.7%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Qualification

Your Expertise: Bachelor's degree in Business, Risk Management, Finance, Operations, or related field (advanced degree preferred), or equivalent practical experience; 10+ years of experience in risk management, compliance, governance, or operational risk — with a demonstrated track record of building and evolving risk frameworks, registries, and reporting programs (not just maintaining them); All qualified individuals are encouraged to apply

Department · Community Support

Airbnb logo

Hiring company

Airbnb

Technology

Get an Airbnb for every kind of trip → 7 million holiday rentals → 2 million Guest Favourites → 220+ countries and regions worldwide

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