Product Management - Pi Agents - SMB (Experience : 5-9 yrs)

Job Title: Client Onboarding & Product Specialist Company: Paytm Location: Noida Department: Business / Customer Success / Product Role Overview We are looking for a proactive and customer-focused professional to manage the onboarding and adoption journey of new clients at Paytm. The role involves conducting product demos, guiding clients through setup and integrations, resolving onboarding challenges, and ensuring smooth adoption of Paytm’s solutions. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to work closely with Sales, Support, and Product teams. Key Responsibilities Lead new clients through a smooth and structured onboarding process, ensuring successful product setup and activation. ● Conduct product demos, product tours, and personalized training sessions to help clients understand and effectively use Paytm’s solutions. ● Guide clients through WhatsApp Marketing integrations, campaign setup, and relevant product functionalities. ● Act as the primary point of contact during onboarding, addressing setup-related queries and troubleshooting issues to ensure a seamless experience. ● Monitor client adoption and proactively identify opportunities to improve product usage and engagement. ● Simplify complex product or technical processes and help clients move from initial onboarding challenges to confident product usage. ● Collaborate with Sales, Customer Support, and Product teams to resolve client issues and share actionable customer feedback. ● Track onboarding progress, client requirements, and issue resolution while ensuring adherence to defined SLAs. ● Monitor campaign performance and support clients in optimizing their multi-channel campaigns. ● Identify recurring client challenges and work with internal teams to improve processes, product experience, and onboarding journeys. ● Maintain accurate records of client interactions, onboarding status, feedback, and resolutions. Key Skills ●

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire an Enterprise GTM Lead to own the go to market charter for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead business managers and client onboarding managers, and will work closely with enterprise sales teams to drive pipeline, deal conversion, onboarding, and client success. The role sits at the center of Paytm’s enterprise AI charter and involves shaping GTM strategy, enabling sales teams, supporting client pitches, structuring commercials, and ensuring strong post sale execution. The candidate will be responsible for building a repeatable enterprise sales motion for Paytm AI agents, including Pi Commerce and future AI products. The role requires strong commercial judgment, enterprise stakeholder management, execution discipline, and ability to work across sales, product, technology, finance, and marketing teams. Key Responsibilities Enterprise GTM Strategy and Business Ownership Own the enterprise GTM strategy for Paytm AI agents across existing and new enterprise clients. Build and execute sales enablement, pipeline generation, deal conversion, onboarding, and account expansion plans. Work with leadership to define target segment

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As Senior Product Manager for Case Management, you will own the product area that moves insurance cases through their lifecycle — from new-business intake and requirements orchestration through underwriting, issuance, and placement. You will lead the product life cycle for this domain, partner closely with Engineering, and work across Zinnia’s Product Organization to keep the case-management experience aligned with company strategy while delivering measurable value to carriers, distributors, and policyholders. WHAT YOU’LL DO: Own the product roadmap and lifecycle for Zinnia’s case-management capabilities across the new-business and underwriting workflow - intake, requirements gathering, status tracking, and case placement - spanning distributor and carrier touchpoints on our platforms. Lead technical discussions with Engineering teams and manage technical and business requirements end to end. Partner with cross-functional teams to ensure product requirements are met, evaluate product performance, and transition features from development to commercialization. Define delivery and deployment timelines for new product, feature, maintenance, and corrective/service-pack releases. Ensure the technology and architectural roadmap aligns with and supports the product and business roadmap. Act as a customer liaison on technical matters related to product integration, custom development, and requ

About Us: Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. About the Role: We are looking for early-career Product Managers who are ready to take independent ownership of a product pod or charter. The role involves understanding customer problems, defining product priorities, collaborating with Design and Engineering, launching products, and continuously improving outcomes through data and customer feedback. This opportunity is ideal for professionals who have built a strong foundation in Product Management within a fast-paced B2C company and are ready to take on greater ownership. Product Analysts who actively influence product decisions and work closely with technology teams are also encouraged to apply. Key Responsibilities: 1) Own a product pod or charter with clearly defined customer and business objectives. 2) Identify customer problems through data analysis, user research, market insights, and product funnel analysis. 3) Define product roadmaps, priorities initiatives, and make informed trade-offs. 4) Develop clear product requirements and collaborate with Design, Engineering, Analytics, Operations, and Business teams throughout the product lifecycle. 5) Design and run experiments, evaluate outcomes, and scale successful initiatives while maintaining product quality. 6) Track key product metrics and continuously improve the user experience based on data and customer feedback. 7) Leverage AI tools for research, analysis, prototyping, documentation, testing, and product development. 8) Take end-to-end accountability for outcomes, proactively identify risks, and navigate ambiguous problem statements. What We Are Looking For: 1) Around 3–5 years of relevant experience

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About The Team: Looking to join the heart of Paytm? Are you someone who loves to build products and also gets curious about technology stack being used? The Payments team is looking for Product Managers to create high impact and critical business products. You will work with business leaders and engineering partners to drive the strategy, roadmap, execution of a product area. Successful product managers are extremely customer focussed, creative thinkers, hustlers who enjoy a high paced environment and to be able to get stuff done. Role Overview:- We are looking for a Senior Product Manager to own and scale Paytm's International Expansion charter. This role requires deep hands-on experience in payment products across acquiring, gateways, banking and card scheme integrations, merchant onboarding, settlement systems and merchant experience. Key Responsibilities:- * Own the end-to-end product roadmap for international payments: merchant onboarding, card acceptance, clearing, settlement and payouts, reconciliation, merchant experience. * Lead integrations with card schemes, onboarding vendors, the card switch, settlement banks, terminal vendors, FX providers and open banking aggregators. * Design onboarding, settlement, reconciliation, payment, merchant features that meet the regulatory requirements of each market. * Drive cross-functional execution across product, engineering, compliance, and business teams. * Work with solution architects and engineering leads, write detailed product requirement documents, and manage roadmaps and deliverables. * Work with multiple stakeholders, senior management and cross-funct

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, Elevation Capital, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. Superpowers that will help you succeed in this role: - Bachelor's degree in engineering with stream Electronics & Telecommunications. Focus: Telco Services (IVR, USSD, SMS, Precall, Merchant IVR, M2M IVR Portal). Key Responsibilities:- *Assist in gathering basic business requirements for Telco services. *Support documentation of functional specifications and user stories. *Learn and contribute to the product life cycle of assigned services. *Monitor the performance and health of live Telco services. *Assist in the initial investigation of operational issues and incidents. *Support creation and maintenance of operational documentation. *Learn and utilize service monitoring tools and platforms. *Participate in testing o