Product Manager - Customer Support Systems

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the role Own Lab37's training products and learning management system. The role is responsible for both the platform and the content that helps kitchen staff, field-service technicians, and support teams use Lab37 systems safely and effectively. The PM drives the product development from discovery through launch and continuous improvement. What you’ll do Own the training and LMS roadmap: Set the product vision, priorities, and release plan for Lab37 training and learning management products. Develop build-versus-buy and platform integration recommendations for this product area. Author and maintain product artifacts: Create PRDs, user stories, learner and administrator workflows, acceptance criteria, and success metrics across all roles and workflows Lead user research and discovery: Study how kitchen, service, and support teams learn and work. Turn those insights into clear product and curriculum requirements. Own content creation and quality: Set the content plan and guide technical writers and other creators. Approve final materials and remain accountable for their accuracy and effectiveness. Keep learning aligned with product updates : Partner with the Robotics, Culinary, Fleet and Customer Support PMs so training reflects product changes and field issues. Contribute to shared decisions without owning their roadmaps. Deliver the LMS end to end: Take the product from definition through pilot and rollout. Work with engineering and operations to deliver a reliable learner experience. Measur

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the role Own the product definition, strategy and roadmap for tools that support Lab37's deployed robots from commissioning through service. Turn field insights and fleet data into clear priorities and requirements. Lead the product lifecycle from discovery through rollout and iteration. Optimize for uptime and technician effectiveness. What you’ll do Own the fleet management product roadmap: define the fleet management product features, and prioritize needs using field research, fleet data, and business impact. Define commissioning and configuration: ensure each robot has a trusted identity, approved configuration, and verifiable deployment history. Create clear fleet visibility: help teams understand system health, performance, and emerging risk across sites. Make maintenance proactive: use telemetry anomalies and fault patterns to trigger useful alerts and preventive service actions. Improve service and repair: design the workflow from issue triage through verified return to service. Ensure technicians can access repair guidance and record completed work onsite or offline. Define system integrations: ensure fleet tools exchange reliable asset and service data with ERP and related systems. Lead delivery and rollout: write clear requirements, run field pilots, and use results to improve releases. Drive cross-functional decisions and results: align the teams needed for each initiative and resolve trade-offs quickly. Define measurable outcomes, then use fleet availability and service performa

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities. SAMs will be responsible for product performance at a territory level and expected to be a disease state expert, product champion and an account specialist. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace. Job Responsibilities and Duties include, but are not limited to, the following: Drive product adoption in LTC facilities Proficient in both virtual and live customer engagements Effectively call on LTC Care teams, building meaningful relationships across the entire LTC ecosystem: Psychiatrists

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is seeking a Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure successful promotion of AUVELITY for major depressive disorder in adults and potential future indications. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing the ability to engage through digital channels. SAM s will be responsible for product performance at a territory level and expected to be a disease category expert and product champion. The SAM will provide account management support and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace. Job Responsibilities and Duties include, but are not limited to, the following: Proficient in both virtual and live customer engagements Develop a comprehensiv

Who we are Lab37 Robotics, is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the role We are seeking a highly organized and proactive Logistics and Inventory Specialist to manage the flow of materials through our production and shipping pipelines. This individual will play a key role in maintaining accurate inventory, managing inbound and outbound shipments, and ensuring readiness for assembly builds. The ideal candidate will thrive in a dynamic environment and bring strong attention to detail, communication, and initiative. What you'll do Manage inbound and outbound shipments, including labeling, documentation, and coordination with carriers. Receive materials and parts, inspect deliveries, and accurately update inventory records. Maintain an organized and accessible inventory system; pull and kit components for builds as needed. Cross-reference bills of materials (BOMs) against current inventory to identify assemblies as “Clear to Build” Issue purchase orders (POs) based on inventory needs and project requirements. Track and manage the status of open orders, follow up with vendors to ensure timely delivery. Collaborate with engineering and production teams to forecast material needs and prevent shortages. Resolve discrepancies in orders, inventory, and shipments with vendors and internal teams. Support improvements to inventory management systems and logistics processes. What we are looking for 2 years prior experience in logistics, shipping/receiving, warehouse management, or inventory control. Familiarity with invent

Pay: Ranging from $40.00 - $50.00/hr + Full Benefits Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. What you’ll do Facility Maintenance & Building Infrastructure Execute hands-on facility maintenance and minor construction work, including drywall repairs, closet frame-outs, patching, painting, and structural fit-outs. Conduct planned preventative maintenance (PPM) on building infrastructure and facility equipment. Perform servicing, troubleshooting, and preventative maintenance on HVAC and refrigeration systems. Maintain a clean, safe, and organized shop area, disposing of debris and ensuring tools and materials are properly handled. Warehouse Operations & Material Flow Manage material flow within the facility, assisting engineering and operations teams with moving larger units and equipment. Safely operate material handling equipment, including forklifts and pallet jacks. Build custom wooden crates, pallets, and packaging to secure materials and equipment for shipment. Support site deliveries, intake, and logistics as needed. Collaboration & Quality Assurance Work closely with facility leadership and engineering teams to flag issues early, log work completed, and resolve site challenges efficiently. Operate as a self-starter who takes initiative during downtime to maintain facility standards and prevent operational bottlenecks. What We’re Looking For Required Experience: 3+ years of hands-on experience in commercial/industrial facility maintenance, handyman work, construction, or building engineering. HVAC / Mechanical Knowledge: W