Program Management (Business product) - DGM - Lending EMI

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We are looking for an experienced Growth professional (DGM/GM) to own customer acquisition, activation and usage for our Lending EMI business. The incumbent will drive the strategy and execution behind how customers discover, check their eligibility for, and activate Paytm EMI — spanning proactive outreach to pre-scored segments, always-on in-app/in-store eligibility checks, and in-the-moment discovery at the point of purchase. The role requires close partnership with Business Product, App Product, Risk, Risk Analytics, Brand Alliance, and Marketing teams to convert Paytm's existing user base — including Postpaid and other lending cohorts, and customers who already use Paytm's free credit report — into active, repeat EMI users, while keeping growth targets aligned with underwriting and portfolio quality constraints. About the Team The Growth team for Lending EMI owns the full top-of-funnel, activation charter and usage matrices: sizing and prioritizing the addressable base, running outbound and in-product campaigns, and measuring and improving conversion across every discovery channel — proactive whitelist outreach, standalone self- check, contextual at-purchase discovery, and merchant-assisted discovery. Key Responsibilities ● Own the GTM strategy and sequencing across customer segments (existing loan products/lending cohorts, the CIR base, internal usage patterns, new-to-credit customers) and merchant/category segments. ● Drive the proactive outreach ("Signup") program end to end: whitelist targeting, campaign design across push/SMS/email/in-app, frequency and consent management, and conversion tra

Client Onboarding Director, Inference and Agentic AI Location: Noida Company: Paytm About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire a Client Onboarding Director to own implementation delivery and client onboarding governance for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption. The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments. The candidate will own delivery planning, integration governance, risk management, stakeholder communication, and post go live stabilization across enterprise AI agent deployments. The role requires strong program management, technical understanding, client handling, and ability to drive execution across multiple internal and external teams. Key Responsibilities Delivery Ownership and Implementation Governance Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization. Lead the implementation planning process across scope

About Us Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited, which owns the Paytm brand, was founded by Vijay Shekhar Sharma. Role Overview We are looking for a high-impact Lender Partnerships & Business to drive our digital lending partnerships. In this role, you will own strategic relationships with banks and NBFCs, lead the complete credit funnel, drive unit economics, and launch innovative financial products to scale India’s largest lending platform. Key Responsibilities 1. Own Lender Relationships & Business Own day-to-day and strategic relationships with banks, NBFCs, and institutional lending partners. Act as the primary business interface for assigned lender partnerships. Understand lender priorities, risk appetite, products, commercials, and business objectives. Drive regular business reviews with partners and identify strategic opportunities for growth. Build strong relationships across business, product, credit, operations, and technology teams at partner organizations. 2. Funnel & Business Performance Own the complete lending funnel—from sourcing and application to approval, disbursal, and portfolio performance. Track key metrics including leads, applications, approvals, conversion, disbursals, Turnaround Time (TAT), rejection rates, and revenue. Identify funnel leakages and work with internal and external teams to improve conversion rates and customer experience. Develop business dashboards and actionable insights to drive day-to-day performance. Own business targets and ensure delivery against agreed Key Performance Indicators (KPIs). 3. Product & New Business Initiatives Identify new opportunities to grow the lending business with existing and new par

About Paytm: Paytm is India's leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Profile: Scheme Management | Vertical: Lending EMI | Role: Program Management | About the role Own scheme design, launch, and lifecycle management for Lending EMI — offers, eligibility constructs, commercials, and performance. You will ensure schemes are commercially sound, operationally executable, and compliant, and that they deliver intended business outcomes. Key responsibilities -Design and manage EMI schemes (tenure, ROI / subvention, eligibility, ticket size, product / partner constructs). -Own scheme lifecycle: ideation → business case → approvals → launch → monitoring → refresh / sunset. -Partner with Sales, Product, Credit, Finance, and lenders on scheme constructs and go-to-market. -Analyse scheme performance (volume, conversion, margin, risk, partner ROI) and recommend changes. -Maintain scheme inventory, version control, circulars / communications, and audit-ready documentation. -Ensure schemes align with credit policy, regulatory / compliance requirements, and commercial guardrails. -Coordinate Tech / Ops enablement so schemes go live correctly in systems and processes. -Run scheme performance reviews with leadership and drive course corrections. -Support competitive benchmarking and new scheme ideation for growth segments. Why join us: We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

About Paytm: Paytm is India's leading financial services company offering full-stack payments and financial solutions to consumers, merchants, and online platforms. Our mission is to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Profile: Program Manager + Lender Manager Vertical: Lending EMI | Role: Program Management | About the role: Run Lending EMI programs end-to-end and own lender management — onboarding, performance, SLAs, and relationship health. You will coordinate cross-functional delivery and ensure programs and lender partnerships deliver volume, quality, and compliance outcomes. Key Responsibilities: -Manage current and new lending partners for the product. -Work with lenders on target setting, foll-ups, reconcilations and business growth. -Own program lifecycle for assigned Lending EMI programs (planning, launch, run, optimise, wind-down). -Manage lender relationships: onboarding, commercials (as guided), SLAs, issue resolution, and performance reviews. -Track lender-wise volume, approval rates, TAT, reject reasons, and portfolio quality; drive corrective actions. -Coordinate with Credit, Ops, Tech, Legal/Compliance, and Sales for program readiness and smooth operations. -Maintain program documentation, SOPs, RACI, and change logs. -Run governance forums (program reviews, lender reviews, escalation calls) and close action items. -Support new lender / program launches: UAT coordination, checklist ownership, go-live readiness. -Identify process gaps and drive continuous improvement across program and lender workflows. -Prepare leadership MIS on program and lender health Why join us: We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences

ABOUT THE PROJECT MANAGER ROLE: WIN is looking for proactive and execution-focused Project Managers who can drive projects end-to-end, remove blockers quickly, manage timelines efficiently, and ensure strong collaboration across teams. We are looking for someone who can lead from the front, a structured thinker who understands technology well enough to hold teams accountable, provide meaningful feedback, and ensure smooth execution without unnecessary process overhead. KEY RESPONSIBILITIES: Organize and manage end-to-end execution of multiple SaaS-based projects and priorities with strong ownership. Define project scope, timelines, deliverables, dependencies, and responsibilities across teams. Collaborate closely with product, engineering, design, QA, and business teams to ensure smooth execution. Define and manage project roadmaps in coordination with stakeholders and development teams. Drive day-to-day project execution and ensure timely delivery across all phases. Identify blockers, risks, and operational gaps proactively and ensure timely resolution. Maintain and manage release sheets, sprint trackers, project documentation, and status reports. Communicate project progress, timelines, dependencies, and risks clearly to stakeholders and leadership. Facilitate effective collaboration and alignment between cross-functional teams. Lead project planning meetings, sprint reviews, stand-ups, and delivery discussions. Ensure accountability across teams through regular follow-ups and structured execution processes. Review workflows, suggest process improvements, and implement best practices in project planning and execution. Take a hands-on approach when required by diving deep into solutions. Ensure teams follow quality standards, security practices, and scalable execution methodologies. Balance execution speed with quality and operational efficiency. REQUIRED QUALIFICATIONS: 5+ years of experie