$100K – $145K/yr
Go beyond measuring customer experience. Change it. As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes. What You’ll Do Advise senior client leaders on customer experience strategy, translating customer insights and analytics into practical, prioritized action Partner with account teams to uncover and activate customer experience growth opportunities across Gallup’s client portfolio Diagnose complex customer challenges and shape customized solutions, from initial discovery and proposal development through implementation and delivery Measure customer engagement, introduce service values, enhance brand reputation and develop other customer experience strategies unique to your clients Connect Gallup’s employee engagement expertise to customer outcomes, helping client leaders understand how their people can create exceptional customer experiences Leverage third-party customer experience technologies and platforms when needed to create the right solution for each client Help evolve Gallup’s customer experience approach by bringing fresh perspectives, sharing methods and learnings, and building capability across the firm Who We Want Customer-first strategists who understand what matters most to customers, know how employees shape customer experiences, and develop strategies that strengthen customer relationships and business outcomes Trusted advisers who combine analytical credibility, business acumen, compelling communication and a sophisticated presence to challenge assumptions and influence internal and external partners Curious builders who thrive in ambiguity, challenge the status quo and enjoy creating customized solutions rather than relying on an off-the-shelf answer Collaborative growth par
