Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Retail Sales Associate is responsible for creating exceptional fan experiences on the sales floor by greeting customers, making personalized product recommendations, and maintaining the highest standards of professionalism and store presentation. This role serves as a direct brand ambassador, ensuring every fan interaction reflects the values of Fanatics and its Team and League affiliates. The Retail Sales Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) • Collaborate with fellow associates and management to maintain a cohesive, high-performing sales floor environment that supports a diverse fan base. • Support the management team by taking on additional responsibilities as directed, demonstrating flexibility and a team-first mindset. • Contribute to a positive team culture by modeling professionalism, enthusiasm, and a can-do attitude during high-traffic game days and events. Fan & Customer Impact (Obsessed with Fans) • Greet fans warml
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Role overview
Job description
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Retail Supervisor will play a critical role in leading front-line selling and delivering world-class game day fan ex
…What they are looking for
Skills & requirements
Qualification
Proven experience at supervisor level, senior retail assistant, or above within a high-street or comparable retail environment. • High fashion background with merchandising experience, with a strong eye for presentation and product placement. • Demonstrated experience delivering against customer-focused KPIs in a fast-paced retail or venue setting. • Working understanding of profit and loss, with the ability to utilize business metrics to influence decisions on the floor. • Strong communication skills with the ability to set clear expectations, provide meaningful feedback, and motivate a team. • Highly organized with the ability to manage competing priorities, deliver to timescales, and maintain operational standards. • Enthusiastic, positive, and committed team player with a genuine hunger for personal and professional development. WORK LOCATION On-site: Your work location will be onsite in Trinity Leeds. At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced env
Department · Commerce - International - In-Venue Retail
Hiring company
Fanatics Commerce
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£22K – £26K/yr
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