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Active1mo ago

Salesforce Associate Director | Financial Services

Plative·📍 Canada

Employment

Full-Time

Work mode

On-site

Experience

DIRECTOR

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

As Associate Director of Financial Services at Plative, you will report to our Senior Director of Salesforce Delivery and will lead our Salesforce Financial Services consulting practice. Associate Directors at Plative are key members of our leadership team, and are responsible for: (a) maintaining delivery excellence and customer satisfaction throughout client engagements; (b) building and nurturing a high performing delivery team; and (c) driving commercial success of the business. Maintaining Delivery Excellence and Customer Satisfaction: Maintain executive alignment with client leadership, regularly solicit and listen to employee and client feedback with empathy, and support both our employees and clients in proactively addressing critical project issues and risks. Build deep customer loyalty and drive follow-on business beyond initial Salesforce implementations. Champion and advocate

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What they are looking for

Skills & requirements

Qualification

Minimum of 5 years managing complex Salesforce projects Minimum of 3 years of practice management and leadership experience Knowledge and experience with both waterfall and agile project methodologies. Strong executive presence and ability to interact with C suite Ability to handle client escalations, strategic alignment conversations and conflict resolution at executive levels Desired

Department · Salesforce Delivery

Plative logo

Hiring company

Plative

Consulting

Plative is on a mission to improve the performance of our clients through implementing impactful solutions that drive businesses forward. Our clients come to us because they require guidance and expertise from people who have been there, done that, and view themselves as a strategic extension of their team. And we need your help to do it. Why you’ll love it here: The AI Frontier: We’re at the forefront of the agentic revolution. You won’t just be selling and billing hours; you’ll be helping our customers build an autonomous future with the latest Salesforce and NetSuite AI innovations. Elite Pedigree: You’ll work within the top tiers of the Salesforce and NetSuite ecosystems, getting first access to some of the most complex and high-impact projects in the industry. Global Culture & Zero Red Tape: Collaborate with teammates from Vancouver, to New York, to Mumbai in a high-growth environment that moves quickly to deliver for our customers.

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