Screening Solutions Specialist - Dover, DE

Mobile Patient Services Specialist Team Lead Position Summary The Lead for the Phlebotomy Solutions team will be responsible for assisting with the team's day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on supporting daily team management, operational efficiency, and compliance. The Lead will support seamless collaboration between field teams, patients, and operational departments. Lead may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures. This position requires strong organizational, leadership, and communication skills and will include up to 50% travel to support audits, onsite visits, and team training initiatives. Primary Responsibilities Quality Assurance & Audit Support Assist with the coordination and execution of audits as indicated Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; specifically, but not limited to, the MPX platform. Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement. Operational Oversight Provide daily support to the Phlebotomy Solutions team. Supervise, mentor, and develop a team of phlebotomists across designated Locations. Handle recruitment, onboarding, and training of new in-office phlebotomists. Ensure all team members maintain compliance with specimen handling protocols and EMR documentation.. Proactively mitigate issues that could impact operational performance. Oversee supply chain needs, including ordering and tracking supplies. Travel independently across an assigned service area to perform venipunctures at patient locations while verifying identity and requisitions and m

About the team The Community Defense team works to continuously improve the quality of DoorDash operations through oversight of the background check process, adjudication, support handling, and various screening-related functions. As such, our team’s work balances protecting the safety of the platform with providing flexible earning opportunities in the communities that we serve. You will join a team of flexible, passionate individuals that are invested in building scalable and sustainable foundations upon which to continue to iterate towards the best future state. About the role As a Supervisor on our Community Defense Team, you will oversee a team of team leads, specialists, and frontline representatives responsible for providing the highest quality care to our Dashers at the forefront of our business. You’ll be responsible for managing the day to day operations of a growing company while maintaining and improving quality and efficiency metrics for your team. You will identify areas of opportunity while developing solutions that allow the team, Trust and Safety organization, and our partners to accelerate towards our goal of operational excellence. Your experience in people management, leadership, process improvement, collaboration, and cross-functional work will allow you to elevate the team to the next level. You will report into one of the Managers of Community Defense in our Trust and Safety Organization. This role is hybrid and will require some time in the office and some time remote. You're excited about this opportunity because you will Manage, mentor, and coach Team Leads and Specialists to advance their development and skill sets Oversee a Team Lead (frontline people manager), a Specialist (process optimizer), and a team of 10-15 Representatives (frontline process executors) Responsible for establishing, assessing, and maintaining performance metrics of the team Support your team by being present and approachable, answering questions, hosting weekl

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. You will make an impact: As the Talent Acquisition Manager, you will lead eClinical Solutions’ end-to-end hiring engine from employer branding and candidate attraction through AI-enabled screening and hiring measurement. You’ll partner with hiring managers across Engineering, Clinical Data Services, Biometrics, and Corporate functions to build a modern, AI-first recruiting function that still keeps judgment and candidate experience firmly in human hands. Your day to day: AI first thought leader, who enjoys building a world class function Passion about driving data metrics and the outcomes Assess and build out a world class talent function, for a scaling global function Own end-to-end requisition management, from intake through offer, across technical and clinical hiring teams Build and maintain employer brand assets—job posts, careers site content, and social outreach—consistent with eClinical Solutions’ voice and visual identity Develop and nurture passive-candidate pipelines for hard-to-fill R+D, Product, clinical data, biometrics, and technical roles Advise hiring managers on sourcing strategy, interview design, and candidate evaluation Lead intake conversations that translate business needs into clear hiring criteria Own the hiring scorecard—time-to-fill, quality-of-hire, source effectiveness, and candidate experience—and report performance to leadership Redesign recruiting workflows to remove manual, repetitive tasks and focus recrui

POSITION SUMMARY: A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION *** PRIMARY RESPONSIBILITIES: Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership. Verifies patient by reading patient identification. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following Natera[KC1] procedures; observes isolation procedures. Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2] in Natera provided system. Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis. Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; main

POSITION SUMMARY A Sr Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. PRIMARY RESPONSIBILITIES Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel. Verifies patient by reading patient identification. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures. Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed. Maintains quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes. Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances phlebotomy department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but

POSITION SUMMARY: A Phlebotomist serves patients by identifying the best method for retrieving blood; preparing specimens for laboratory testing; and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth. *** IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION *** PRIMARY RESPONSIBILITIES: Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership. Verifies patient by reading patient identification. Obtains blood specimens by performing venipunctures and finger sticks. Maintains specimen integrity by using aseptic technique, following Natera[KC1] procedures; observes isolation procedures. Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed[MB2] in Natera provided system. Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis. Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations. Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team [MB3] of unresolved orders. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining pers