Security Engineer

CPI Security is seeking an experienced Genesys Cloud Engineer to serve as the technical owner for our Genesys Cloud CX environment, with a strong focus on outbound dialer strategy, administration, performance and optimization. This role helps strengthen internal platform ownership, improve contact center productivity and support the technology that helps CPI protect what matters most. This full-time role is based in-office, in our headquarters in Charlotte, North Carolina. In this role, you will partner with contact center leadership, Salesforce and business application teams, analytics, IT, carriers and vendors to translate business goals into reliable Genesys Cloud solutions. You will support outbound campaigns, inbound routing, Architect flows, integrations, reporting, workforce engagement and emerging AI-enabled capabilities. What You’ll Do Own the configuration, administration, monitoring and optimization of Genesys Cloud outbound dialing capabilities. Design and maintain outbound campaigns, contact lists, campaign sequences, dialing modes, schedules, callable time sets, queue assignments, wrap-up mappings and attempt controls. Monitor dialer performance and recommend improvements based on contact rates, abandonment, utilization, answer patterns, queue conditions and business priorities. Partner with Salesforce and business stakeholders to support daily calling plans, customer data dependencies, campaign priorities and agent workflows. Troubleshoot campaign execution, contact list errors, dialing behavior, carrier responses, routing issues and agent delivery concerns. Maintain compliance-related dialer settings, including calling windows, attempt limits, suppression controls and audit documentation in partnership with Legal and Compliance. Administer Genesys Cloud users, roles, permissions, queues, skills, wrap-up codes, divisions, telephony settings and platform integrations. Build and support Genesys Architect flows, ACD routing, skills-based routing, s

CPI Security, in Charlotte, NC, is seeking a Full Stack Software Engineer to be part of our growing IT organization. This is an exciting, hands-on delivery opportunity to implement a broad range of key solutions and help lead our growing IT organization, architecting, designing and developing custom web, mobile, Salesforce, and cloud applications. The successful candidate will have strong technical, problem solving, critical thinking, and communication skills. He/She will also want to influence and guide architectural decisions and impact on the overall direction of the App Delivery group. This is an on-site position that will collaborate and grow within the experience Software team at our HQ in Charlotte, NC. Key Responsibilities Perform full stack engineering on both cloud and on prem systems: design, develop, and unit test applications from the UI/UX, business rules, integration, and data layers Maintain and troubleshoot internal SQL projects and existing Integrate and customize third-party PaaS services and applications Create, build, and release definitions to support and improve CI/CD workflows Participate in Scrum activities including planning, estimating, standups, and retrospectives Collaborate with IT team and business stakeholders at all levels on project delivery Documentation of technical designs and knowledge base content Job Requirements/Experience 6+ years with CPI’s core technologies and development frameworks: C#, ASP.NET MVC, Web API, ADO.NET, some ORM (EF, NHibernate, Dapper, etc.) - .NET Core Angular, JavaScript, jQuery, HTML, and CSS RabbitMQ or other message brokers T-SQL and database design (normalization, indexing, query optimization) Development and publishing of private Nuget packages Strong Experience with SQL development and design Experience with Apex or Salesforce Development is a plus but not required 2+ years of hands-on Scrum experience Expertise with design patterns and SOLID principles Experience with high scale archit

CPI Security, a national leader in residential and commercial security solutions, is seeking a Head of Information Technology to serve as the company’s senior-most technology executive. This leader will establish and execute an enterprise-wide technology strategy that supports business growth, operational scalability, customer experience, security, and innovation. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees serving more than 250,000 customers. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. This position will direct all aspects of IT including, but not limited to, the following: Intake and Demand Management, Cybersecurity, Software & Salesforce Engineering, Data Analytics, AI/ML Development, Architecture Governance, Cloud and On-Prem Infrastructures, Networks, Vendor & Budget Management, Helpdesk, Telephony & WFM systems, and Project Management. What You’ll Do: Collaborate with the President and Executive Leadership Team to set short and long–term strategic objectives to achieve profits, growth, or other goals of the Company. Build, direct, and execute the company’s IT strategies with a focus on the areas of Cybersecurity, IT Operations, Software Engineering Initiatives and Business Intelligence/Data Analytics. Develop a deep understanding of the business model and looks for areas where technology can differentiate customer and employee experiences and drive operational

CPI Security, a leader in the security and automation solutions industry, is looking for positive minded and motivated Residential Security Advisor to join our growing team in Charlotte, NC! Our Residential Sales Representative will design, present and sell our award-winning security and home automation solutions and will schedule in-home sales consultations through lead generating and prospecting activities using company provided tools. As an Advisor, you will lead our mission to make every day safer for our community by working directly with customers to identify and meet their security and automation needs. This is a fantastic opportunity to earn an uncapped, performance-based income while providing valuable service to our customers. This is more than “just a sales job” – it’s your chance for a fulfilling and purpose-driven career that provides opportunities for growth, stability, and competitive pay and benefits. We are looking for go-getters who can work independently while exceeding goals. If you’re an experienced sales professional and excellent communicator, you enjoy building relationships with customers and solving problems, this opportunity is for you. Protect your community while building your career. At CPI Security, we don't just sell alarms; we provide peace of mind. As a Residential Sales Representative in our Charlotte market, you’ll join an industry leader with a culture built on growth, stability, and helping others. Target Earnings: $60,000 - $90,000+ (Base salary guarantee + uncapped commissions) The Perks: Company fuel card, iPhone, iPad, and a Free Monitored Security System after 90 days. Future Growth: Comprehensive leadership development and ongoing training to move you up the ladder. Benefits: Full Medical, Dental, Vision, 401(k) with company match, and generous PTO/Paid Holidays. What You’ll Do Consult & Design: Work directly with homeowners to design and sell award-winning security and smart home automation solutions

CPI Security is hiring a Product Specialist – Security, Video, Fire and Access Control Solutions , based at our office in Charlotte, North Carolina , to support the evaluation, testing, documentation, and rollout of intrusion, video, fire, and access control solutions for CPI’s residential and commercial product portfolio. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. CPI has received many awards for excellence, including SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. What You’ll Do: In this role, you will work with the Product Team, Operations, manufacturers, and service providers to test, validate, and support security products and related technologies. This position is hands-on and operational, focused on ensuring CPI delivers reliable, high-quality solutions for both residential and commercial customers. You will assist with product testing, beta programs, field feedback, documentation, training support, and issue resolution for intrusion, video, fire, and access control solutions, including connected technologies such as IP networking, cloud-based platforms, SaaS tools, IoT devices, video analytics, and cybersecurity-related product requirements. Essential Functions Test and evaluate new and existing intrusion, video, fire, and access control products, features, hardware, software, and integrations. Support beta programs, product pilots, and field trials with internal teams, manufacturers, and service providers. Document product performance, installation requirements, troubleshooting steps, known issues, and recommended best practices. Assist with technical documentation, solution diagrams, training materials, SOPs, and support resources. Work with Operations, QA, Technical Support, Sales, and customers to troubl

CPI Security is seeking a Commercial Security Service Technician for our Charlotte, NC market. Our Technicians are responsible for installing our full suite of industry-tailored smart security solutions for our commercial customers. Our Commercial Security Service Technicians will ensure complete customer satisfaction as they work on equipment that protects company assets, employees, and customers. W e are the trusted name for smart security solutions that allow us to design, install, monitor, service and protect what matters most to business owners and operators. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers. What You’ll Do: Installs commercial customers new equipment or systems to ensure the system exceeds customers’ expectations Educate, train and demonstrate the customers new system Must be able to work closely with supervisor and other technicians to coordinate and complete jobs Maintain a good rapport and attitude with coworkers and customer base Provide solutions and use expertise for challenges that may arise for customers Maintain knowledge of industry changes and new developments in products and technology Present a professional appearance and maintain a clean and professional vehicle image Implement new ideas and strategies to make tasks easier What We're Looking For: High school diploma or equivalent; technical training in electronics, electrical, HVAC, or a related field is a plus. Strong sales skills, with an emphasis on upselling and closing techniques. Excellent customer service skills and a commitment to safety. Mechanical aptitude and ability to work independently or as part of a team. Positive attitude, professional appearance, and flexibility to work weekends. What’s In It For You: $60,000 annual average earnings (hourly base and commissions) Company fuel card, company equipment provided (i.e. vehicle, iphone, ipad)