$130K – $160K/yr
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan is seeking a highly technical, hands-on Service Manager to lead and elevate our electronic security service operations in Chicago. This role represents a strategic evolution—upgrading a traditional service coordination function into a technical leadership position. As Titan rapidly expands its security integration and technology-driven footprint, you will play a pivotal role in building a scalable, high-performing service organization capable of supporting complex, enterprise-level integrated security systems. What Makes This Role Unique Strategic Impact: Transform and elevate our service department into a true technical center of excellence. Growth Leadership: Build, mentor, and expand a high-caliber team as service demand continues to surge. Driver of Success: Directly influence client retention, system performance, and recurring service revenue. National Platform: Enjoy local operational autonomy backed by the stability and growth of a national brand. Key Responsibilities 1. Technical Leadership (Primary Focus) Serve as the resident technical authority across access control, video surveillance (CCTV/VMS platforms), and integrated low-voltage systems. Provide high-level escalation support a