Senior Account Manager

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. The Opportunity nCino KYC Africa is on a mission to make money laundering impossible. Our software and compliance services help accountable institutions worldwide meet their obligations – from attorney groups to asset managers and foreign exchange firms. As Account Manager, you own relationships that matter. You'll lead your own renewals and commercial negotiations across, and shape how those organisations think about compliance risk. What You'll Do Own renewals and commercial negotiations across portfolios Identify and close opportunities to upsell existing services and introduce complementary ones Drive product adoption — show clients the functionality that increases their usage and their return Guide clients through change management and product enhancements Lead meetings and presentations with senior and C-suite stakeholders Assess client needs and business objectives continuously, and act on what you find Coordinate across compliance, onboarding, product, support engineering and finance so client expectations are met Resolve product issues and concerns, including moderately complex ones, end to end Shape initiatives that lift satisfaction and retention across the customer base Bring a considered approach to client onboarding, delivered within agreed timeframes Support the wider team in meeting financial targets and growth objectives Ideally You'll Have A tertiary qualification 2+ years' work experience, preferably in a client-facing role Excellent communication skills, written and verbal, with the confidence to navigate and mediate conflict A solution-oriented mindset and strong business acumen A talent for building and sustaining senior professional relationships Strong organisation, prioritisation and time management across a large portfolio Sound judgement

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. We are seeking an experienced and commercially driven Branch Manager to lead our Gauteng South Africa office. As the senior leader for the branch, you will be responsible for driving business performance, operational excellence, client satisfaction, and team success while ensuring compliance with South African immigration regulations and company standards. The successful candidate will bring a strong blend of people leadership, client relationship management, operational expertise, and commercial acumen to support sustainable growth, strengthen client partnerships, and deliver exceptional immigration solutions. As our Branch Manager, you will be required to: Leadership & Team Management Lead, mentor, and develop a high-performing immigration team. Drive employee engagement, performance management, coaching, and succession planning initiatives. Ensure appropriate workforce planning and resource allocation to support operational requirements. Foster a culture of accountability, collaboration, continuous improvement, and service excellence. Client Relationship Management Serve as the senior escalation point for complex client, case, and operational matters. Build and strengthen relationships with corporate clients through proactive account management. Partner with clients to understand their immigration needs and deliver exceptional service solutions. Maintain high levels of client satisfaction and retention. Operational Excellence Oversee daily branch operations to ensure efficient service delivery and achievement of key performance indicators. Monitor service quality, compliance standards, and SLA commitments. Drive process improvements to enhance productivity, efficiency, and client experience. Ensure effec