Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition
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Role overview
Job description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior CopywriterOverviewThe Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty, and analytics to financial institutions and merchants globally.
The Advisors Creative Desk sits within Services as a full-service creative and advertising capability, helping clients build and grow their brands through end-to-end solutions, from brand positioning and strategy to creative development, campaigns, and content.
The Senior Copywriter brings brands to life through powerful ideas, compelling storytelling, and effective communications across a portfolio of clients. Working closely with strategists, designers, and clients, the role helps shape integrated campaigns and content that connect with audiences, solve business challenges, and deliver meaningful impact across multiple channels and touchpoints.
Role
As a Senior Copywriter, you will:
•Take ownership of projects from concept to delivery, developing bold and original creative solutions with limited direction.
• Build trusted client relationships, leading presentations and collaborating directly with clients throughout the creative process.
• Craft compelling copy across a wide range of channels and formats, from brand narratives and campaigns to digital experiences and content.
• Translate strategic objectives into creative ideas that are relevant, effective, and aligned with the brief.
• Successfully manage competing priorities across multiple clients, projects, and deadlines.
• Oversee production and post-production processes, ensuring high-quality execution from start to finish.
• Collaborate seamlessly with cross-functional teams to deliver outstanding creative work on time and to the highest standards.
• Communicate ideas with confidence and clarity in both internal discussions and client-facing presentations.
• Foster a culture of constructive feedback, actively contributing to the growth of both the work and the team.
• Navigate challenges with professionalism, identifying opportunities where others may see obstacles.
• Guide, mentor, and inspire creative talent, helping teams produce their best work.
All About You
• 8+ years of experience in copywriting roles, currently at Creative Group Head level or above, within full-service advertising agencies, preferably in network agency environments.
• A portfolio showcasing distinctive, insight-driven creative work with strong brand-building impact.
• Proven ability to develop ideas across a diverse range of media, channels, and formats.
• Solid experience managing and delivering creative productions from concept through execution.
• Exceptional storytelling skills with the ability to craft compelling narratives and experiences.
• Self-motivated and capable of working independently in a fast-paced environment.
• Strong collaborator who works effectively across disciplines and functions to bring ideas to life.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage clients, stakeholders, and team members with confidence.
• Bachelor's degree or equivalent professional experience in a relevant field.
• Proficiency in English is required; additional languages are a plus, with Arabic considered an advantage.
• Open to occasional travel as required.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
What they are looking for
Skills & requirements
Qualification
All About You • 8+ years of experience in copywriting roles, currently at Creative Group Head level or above, within full-service advertising agencies, preferably in network agency environments; Bachelor's degree or equivalent professional experience in a relevant field
Hiring company
Mastercard
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