(Senior) CRM Manager (m/w/d)

1KOMMA5° Bei 1KOMMA5° bauen wir Europas größten ‘One-Stop-Shop’ für Installationsleistungen im Bereich Erneuerbare Energien auf, damit jeder Haushalt schnell und professionell klimaneutral wohnen, heizen und mobil sein kann. Werde jetzt Teil der Energierevolution und unterstütze uns, Europas Energieversorgung nachhaltig umzugestalten. Denn: Wir stehen vor der größten Herausforderung unserer Zeit – der Energiewende. Um diese zu bewältigen, braucht es richtige Helden – die Helden der Energiewende. Bei 1KOMMA5° ziehen wir alle an einem Strang und geben jeden Tag unser Bestes, um unser Ziel zu erreichen. Hast du Lust, die Energierevolution mit uns anzugehen? Dann bewirb dich jetzt – wir suchen Verstärkung für unser Energy Team bevorzugt an unserem Standort in Berlin. Werde Teil unserer Mission! Erfahre mehr über unser Product & Tech Team! Deine Position Als Energy Team sind wir Teil des Tech Teams von 1KOMMA5° Heartbeat GmbH. Wir arbeiten täglich daran, die Energiewende aktiv mitzugestalten und innovative Projekte und digitale Produkte voranzutreiben. Wir suchen ab sofort einen motivierten (Senior) Process & Operations Manager - Energy (m/w/d), der den Smart Meter Rollout an unseren deutschen Standorten organisiert und die Prozesse rund um unseren dynamischen Stromtarif erfolgreich umsetzt. Wir arbeiten täglich daran, dass unsere digitalen Produkte tausenden Kund:innen weltweit zur Verfügung stehen. Wir wachsen stark und suchen deshalb Verstärkung! Was zählt ist, dass du motiviert bist, untenstehende Aufgaben anzugehen, Gas zu geben und eine steile Lernkurve suchst! Wir freuen uns, von dir zu hören Planung, Koordination und Organisation des Smart Meter Rollouts in Zusammenarbeit mit unseren deutschen Standorten Entwicklung und Optimierung von Prozessen unseres dynamischen Stromtarifs Erstellung von Berichten und Analysen und eigenständige Ableitung von Maßnahmen Aufbau und Weiterentwicklung von datengetriebenen Lösungen zur Prozessautomatisierung Bearbeitung energiewirt

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Team The Enterprise Business Representative team at Adyen is the frontline of the commercial engine—responsible for identifying high-potential prospects, shaping early conversations, and strategically supporting pipeline generation in partnership with our global sales, marketing, and partnership teams. This is not your typical BDR role. At Adyen, we’re evolving what Sales Development looks like: Our BDRs operate at the intersection of strategy and execution with a focus on strategic campaign orchestration and high-value pipeline generation across large addressable revenue merchants. The Role We’re looking for a high-potential Enterprise Business Representative (BDR) who is curious, creative, tech savvy, and excited to play a hands-on role in driving the continued growth of Adyen’s new business segment. You’ll partner with senior sellers, marketers, channel partner managers and various stakeholders to: Strategically target accounts high-potential accounts by leveraging signal-driven insights and commercial strategy Design and support campaigns that align to buyer needs, market trends, and strategic priorities, in tight partnership with Sales, Marketing & Partnerships. Execute multi-channel, creative prospecting with highly tailored messaging that aligns with the merchant's challenges and business level priorities.

About the opportunity We are seeking a hands-on, strategic Senior Product Manager - Ops Automation & Enablement (OAE) with a passion for building the intelligence and systems behind world-class banking operations. This is a true builder’s role: you will lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling to reshape how complex, control-intensive Banking Operations are executed. You will work cross-functionally with product managers, engineers, data scientists, and operational leaders to ensure N26 can scale aggressively across markets and product offerings without proportional headcount growth—all while maintaining the strict regulatory and quality standards our customers expect. In this role, you will: Lead Enterprise Transformation & Agentic AI Adoption: Architect AI Workflows: Design, deploy, and govern E2E, multi-step Agentic AI solutions and automations that target high-volume processes, cross-team friction, and manual back-office tasks. AI Champion: Act as the primary AI Champion for Banking Operations: translating complex ML/AI concepts into practical, working systems rather than just talking about them. Change Management & Value Realization: Identify structural and behavioral barriers to adoption; design frameworks that embed new AI capabilities into day-to-day operations and team decision-making. End-to-End Operating Model & Process Intelligence: Process Mining Re-Engineering: Lead structured process capture, process mining, and workflow mapping. Evaluate opportunities to completely redesign end-to-end workflows rather than merely automating existing inefficiencies. Core CRM & Platform Integration: Partner with Conversational Banking and Platform owners to optimize Salesforce (our core case-management backbone) and integrate AI agents with our central architecture and AWS infrastructure. Operational Efficiency & ROI: Define and track clear metrics for

About the opportunity As a Senior CRM Specialist (Engagement & Retention), you’ll own the customer journey from month two onwards. You’ll play a pivotal role in keeping our millions of users active, engaged, and thriving within the N26 ecosystem. This is a true 50/50 hybrid role: you will split your focus between driving high-level lifecycle strategy and rolling up your sleeves to execute campaigns natively. You'll join our high-performing CRM team in Berlin to solve our most critical retention and reactivation puzzles. In this role you will: Operational Excellence (50%) Execute multi-channel CRM campaigns, employing a holistic approach to engage effectively with our customer base. Collaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns, leveraging your operational expertise. Champion adherence to established processes, both within your role and among stakeholders, to maximise campaign efficiency and operational excellence. Conceptualise, set up, and maintain automated communication workflows that support the achievement of CRM key performance indicators. Analytic mastery Collaborate with data analytics and data engineers to ensure a data driven approach to your work. Utilise A/B testing methodologies to optimise campaign performance, leveraging your technical and analytic proficiency. Own and report on the development of your KPI’s. Strategic Leadership (50%) Collaborate closely with the CRM team and seasoned CRM managers to conceptualise and plan new strategic campaigns that align with the company's overarching goals. Lead the implementation of these strategic initiatives, leveraging your strategic insights and operational expertise to drive success. Apply data-driven insights and your understanding of customer segments to ensure targeted messaging and the achievement of strategic objectives. What you'll need to be successful: Bachelor's degree in Marketing, Business, or a related field

About the opportunity As a Senior Lifecycle Specialist, you won't just manage communications, you'll be the driving force shaping our core CRM strategies! In this dynamic role, split perfectly between high-impact operational execution and forward-thinking strategic initiatives, you will take the lead on critical compliance, security, and operational messaging. Your expertise will transform key customer touchpoints, optimizing critical unhappy paths, compliance journeys, and security education into seamlessly engaging experiences. Working alongside cross-functional teams, you'll build cutting-edge internal workflows that deliver world-class, top-quality communications to millions of N26 customers worldwide. In this role, you will: Operational Excellence (50%) Execute multi-channel CRM campaigns, employing a holistic approach to engage effectively with our customer base. Collaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns, leveraging your operational expertise. Champion adherence to established processes, both within your role and among stakeholders, to maximise campaign efficiency and operational excellence. ConceptualiSe, set up, and maintain automated communication workflows that support the achievement of CRM key performance indicators. Strategic Leadership (50%) Collaborate closely with the CRM team and seasoned CRM managers to conceptualise and plan new strategic campaigns that align with the company's overarching goals. Lead the implementation of these strategic initiatives, leveraging your strategic insights and operational expertise to drive success. Apply data-driven insights and your understanding of customer segments to ensure targeted messaging and the achievement of strategic objectives. What you need to be successful: Bachelor's degree in Marketing, Business, or a related field (or equivalent work experience). 3+ years of experience in CRM roles Proven track record in CRM campaign executi

1KOMMA5° Bei 1KOMMA5° bauen wir Europas größten ‘One-Stop-Shop’ für Installationsleistungen im Bereich Erneuerbare Energien auf, damit jeder Haushalt schnell und professionell klimaneutral wohnen, heizen und mobil sein kann. Werde jetzt Teil der Energierevolution und unterstütze uns, Europas Energieversorgung nachhaltig umzugestalten. Denn: Wir stehen vor der größten Herausforderung unserer Zeit – der Energiewende. Um diese zu bewältigen, braucht es richtige Helden – die Helden der Energiewende. Bei 1KOMMA5° ziehen wir alle an einem Strang und geben jeden Tag unser Bestes, um unser Ziel zu erreichen. Hast du Lust, die Energierevolution mit uns anzugehen? Dann bewirb dich jetzt – wir suchen Verstärkung für unser Energy Team bevorzugt an unserem Standort in Berlin . Werde Teil unserer Mission und lerne mehr über unsere Tech & Product Teams! Deine Position Als Energy Team sind wir Teil des Tech Teams von 1KOMMA5° Heartbeat GmbH. Wir arbeiten täglich daran, die Energiewende aktiv mitzugestalten und innovative Projekte und digitale Produkte voranzutreiben. Wir suchen ab sofort einen motivierten Experte Energiewirtschaft / Marktkommunikation (m/w/d) , der den Smart Meter Rollout an unseren deutschen Standorten organisiert und die energiewirtschaftlichen Prozesse rund um unseren dynamischen Stromtarif erfolgreich umsetzt. Wir arbeiten täglich daran, dass unsere digitalen Produkte tausenden Kund:innen weltweit zur Verfügung stehen. Wir wachsen stark und suchen deshalb Verstärkung! Was zählt ist, dass du motiviert bist, untenstehende Aufgaben anzugehen, Gas zu geben und eine steile Lernkurve suchst! Wir freuen uns, von dir zu hören Energiewirtschaft & Marktkommunikation: Schnittstellenfunktion für reibungslose Prozesse & Marktkommunikation zwischen Lieferanten, Netzbetreibern und Messstellenbetreibern Planung, Koordination und Organisation des Smart Meter Rollouts in Zusammenarbeit mit unseren deutschen Standorten Entwicklung und Optimierung von Prozessen unseres dynamischen