Senior Customer Engineer, Japan

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced enterprise account executive to join our enterprise team, driving revenue from Asia’s largest organisations. The ideal candidate will have a history of driving complex enterprise sales cycles, multi threading and senior stakeholder engagement. This is Smartsheet’s most senior frontline sales role in the Asia region and a history of performing with large enterprise accounts is a must. This position is a 12 month fixed term contract, based in Sydney and reports to the Director for Asia Sales. This role has a team go to market approach and has a designated enterprise sales rep driving account activity plus designated solution engineer and customer success manager assisting with account engagement and solution designs. You Will: Strategically engage senior customer stakeholders with a current Smartsheet footprint and drive additional revenue through new solution upsells. Land and expand with new Logos for Smartsheet by selling our full suite of products and services Grow account footprint and revenue to an ultimate goal of a full enterprise wide contract agreement. Pipeline generation and end-to-end sales cycle management with companies above 5000 employee size using the MEDDICC sales framework. Utilise multithreading and consistent lead outreach, as appropriate, within both new logos and existing customers to drive business growth Conduct consultative and cross-functional discovery calls and act as a Consultant to the Customer to identify their needs and align customer

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced enterprise account executive to join our enterprise team, driving revenue from Asia’s largest organisations. The ideal candidate will have a history of driving complex enterprise sales cycles, multi threading and senior stakeholder engagement. This is Smartsheet’s most senior frontline sales role in the Asia region and a history of performing with large enterprise accounts is a must. This position is a 12 month fixed term contract, based in Singapore and reports to the Director for Asia Sales. This role has a team go to market approach and has a designated enterprise sales rep driving account activity plus designated solution engineer and customer success manager assisting with account engagement and solution designs. You Will: Strategically engage senior customer stakeholders with a current Smartsheet footprint and drive additional revenue through new solution upsells. Land and expand with new Logos for Smartsheet by selling our full suite of products and services Grow account footprint and revenue to an ultimate goal of a full enterprise wide contract agreement. Pipeline generation and end-to-end sales cycle management with companies above 5000 employee size using the MEDDICC sales framework. Utilise multithreading and consistent lead outreach, as appropriate, within both new logos and existing customers to drive business growth Conduct consultative and cross-functional discovery calls and act as a Consultant to the Customer to identify their needs and align custom

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and Git

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Cloud Support Engineer (CSE) - SQL 職務概要 Snowflakeでは、技術力、顧客志向、そしてAIを活用した業務遂行能力を兼ね備えたSenior Cloud Support Engineerを募集しています。 本ポジションでは、AIツールを活用しながらトラブルシューティングの迅速化、ナレッジベースの改善、問題解決までの時間短縮に取り組んでいただきます。また、安全性と品質を維持しながら、AIを効果的に活用することが求められます。 24時間365日のテクニカルサポート環境での業務経験、エスカレーション対応、オンコール対応、インシデントマネジメントの経験をお持ちの方を歓迎します。 主な業務内容 Senior Cloud Support Engineer として、お客様からのお問い合わせ（ケース）を管理し、解決までの時間の短縮、プラットフォームの安定性の確保、および世界最高水準のサポート体験の提供に責任を負います。本ポジションは、幅広い技術領域に対応するテクニカルサポート担当者として、高度な実践的トラブルシューティング能力に加え、お客様から信頼されるアドバイザーとしての共感力とコミュニケーション能力を備えた役割です。 顧客価値の提供とインシデントオーナーシップ 顧客体験の向上 : お客様からのお問い合わせについて、初期調査から解決、その後のフォローアップまで一貫して担当し、適切なコミュニケーションとタイムリーな状況共有を行います。 AIを活用したサポート : AIアシスタントや診断ツールを活用し、初動対応や根本原因分析を効率化します。 成果重視の問題解決 : 単なる事象解消に留まらず、再発防止やシステムの信頼性向上を意識したサポートを提供します。 顧客対応 : メール、Web会議、電話などを通じて技術的な分析やアドバイスを提供し、お客様の技術レベルに応じたコミュニケーションを行います。 技術対応と社内連携 AIを活用した調査 : AIを利用してログ分析、仮説立案、回答案作成を行い、その内容を適切に検証したうえでお客様へ提供します。 技術調査 : Snowflake環境、コネクタ、社内ツールなどを活用し、問題の調査・検証を実施します。 部門横断での連携 : Engineering、Product、Customer Successチームと連携し、複雑な問題や製品課題の解決に取り組みます。 ナレッジ管理 : ナレッジベースに解決策を登録するとともに、AIが作成したドラフトをレビューし、必要に応じて修正します。 フィードバックと改善提案 : 製品の動作、ドキュメントの不足、およびAIツールの改善点などについてフィードバックを提供します。 バグ管理 : 不具合や機能改善要望を文書化し、Engineeringチームと連携して問題の解決に取り組みます。 サポート体制への参加 : 祝日・週末のローテーション勤務およびオンコール対応を行います。 勤務条件 12:00～21:00（休憩1時間）のシフト勤務が可能であること

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. This role involves identifying and resolving process-related problems using methodologies such as failure analysis, FMEA, 8D, and SPC. Additional responsibilities include evaluating and optimizing processes, equipment, and materials; driving yield improvement and cost reduction initiatives; supporting new process qualifications; and managing, auditing, and collaborating with material suppliers to meet quality, cost, and risk objectives. 1) Contamination Control Responsibilities and Tasks Drive global Contamination Control (CC) strategy, programs, and performance to achieve Best-in-Class (BIC) outcomes and zero customer deviations. Lead cross-functional alignment across Manufacturing, QRA, PE, and partner functions to resolve yield, reliability, cleanroom-related issues and mitigate contamination risks. Develop and manage CC metrics, KPIs, and best practices; standardize processes and ensure effective communication across sites. Engage global CC community and external networks to align with industry direction and maintain knowledge of CC standards, tools, and methodologies. Build strong stakeholder relationships, ensure timely issue resolution, and communicate progress and proposals effectively. 2) Capacity Expansion Enablement for Contamination Control Scope Lead CC strategies to enable capacity, throughput, and fab utilization while maintaining quality compliance. Integrate CC into capacity expansion programs to prevent yield or reli