Senior AI Product Manager - Product & Experience Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Shape meaningful products that improve customer outcomes across financial services and energy. The Role As a Senior Product Manager within Capco’s Product & Experience practice, you will define, build, and scale AI-enabled products and experiences. You will translate emerging AI capabilities into real-world value, working closely with clients and cross-functional teams to deliver products that are commercially impactful, user-centric, and production-ready within complex, regulated environments. You will also operate as an AI-enabled Product Manager, leveraging modern AI tooling to accelerate discovery, decision-making, and delivery. What You’ll Do Lead product engagements across clients and Capco teams, embedding AI into both product strategy and delivery workflows Define and deliver AI-native product strategies, including value propositions, roadmaps, and commercialisation models Own products end-to-end, from discovery through delivery and iteration, incorporating rapid experimentation, prototyping, and AI-assisted development Identify, shape, and prioritise AI/GenAI/agentic/ML use cases, translating them into scalable product features and measurable business outcomes Partner closely with data science and engineering teams to bring ML models and AI systems into production, balancing performance, risk, and cost Champion responsible AI by embedding governance, explainability, and regulatory considerations into product design and lifecycle Mentor and lead multidisciplinary teams, fostering a culture of experimentation, learning, and AI & data fluency What We’re Looking For Experience in developing and delivering digital products/portfolios across B2B, B2C, or B2B2C contexts within financial services D
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Salary not disclosed
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Role overview
Job description
We’re looking for a Senior Digital Learning Experience Designer to join our Learning & Inclusion team, the group responsible for creating learning experiences that help every Spotify band member grow, belong, and do their best work.
You’ll bring together instructional design, visual design, storytelling, and broader learning and development expertise to create inclusive and effective experiences at scale. You’ll partner with subject-matter experts, people leaders, and Learning & Inclusion colleagues on company-wide initiatives, from leadership development to programs that bring Spotify’s values to life.
What You'll Do
Lead the end-to-end design of learning experiences, from needs analysis and curriculum architecture through development, launch, and evaluation.
Partner with subject-matter experts and stakeholders to identify performance needs and turn them into clear learning objectives and practical solutions.
Design learning journeys across live, digital, blended, and self-directed formats using evidence-based learning principles.
Create engaging learning materials, including eLearning, facilitator guides, participant resources, job aids, presentations, and micro-learning experiences.
Use visual design and storytelling to make complex ideas clear, memorable, and engaging while creating experiences that feel unmistakably Spotify.
Build interactive digital learning experiences using AI-assisted workflows and authoring tools such as Articulate Storyline or Rise, Adobe Captivate, or similar platforms.
Design inclusive learning experiences that reflect different perspectives, reduce barriers to participation, and support a culture of belonging.
Pilot and iterate on learning experiences using learner feedback, stakeholder input, and performance data.
Define meaningful measures of success and evaluate learning effectiveness, knowledge transfer, learner experience, and behavior change.
Manage multiple learning projects from initial scoping through delivery while creating clarity around priorities, timelines, and stakeholder expectations.
Explore emerging approaches in learning design, including AI-assisted authoring and adaptive learning, and apply them where they can meaningfully improve the learner experience.
Who You Are
You have 5+ years of professional instructional design experience and a portfolio demonstrating thoughtful work across multiple learning formats.
You apply learning science principles such as cognitive load, retrieval practice, spaced learning, and adult learning theory to practical design decisions.
You know how to uncover learning and performance needs, translate them into measurable objectives, and design learning journeys that build knowledge and skills over time.
You create meaningful practice through scenarios, simulations, assessments, and other interactive experiences rather than relying on passive content.
You have strong visual and UX design judgment and understand how typography, hierarchy, layout, and visual storytelling can make learning clearer and easier to navigate.
You have experience with rapid authoring tools such as Articulate 360, Captivate, Lectora, or similar platforms, along with design tools such as Figma, Adobe Creative Suite, Canva, or equivalent.
You can create clear storyboards, scripts, facilitator guides, and supporting materials that help others confidently deliver consistent learning experiences.
You use learner feedback and data to evaluate effectiveness, iterate on your work, and connect learning experiences to meaningful outcomes.
You communicate complex ideas clearly and collaborate effectively with subject-matter experts, leaders, and cross-functional partners.
You’re comfortable navigating ambiguity, balancing multiple priorities, and taking ownership from an early idea through a polished learning experience.
You bring experience in areas such as inclusive learning design, leadership development, learning technology, short-form learning video or animation, LMS/LXP platforms, or SCORM/xAPI.
You have a degree in instructional design, learning sciences, education, human-computer interaction, or a related discipline, or equivalent practical experience.
Where You'll Be
This role is based in London or Stockholm
We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
What they are looking for
Skills & requirements
Qualification
You have a degree in instructional design, learning sciences, education, human-computer interaction, or a related discipline, or equivalent practical experience
Department · Human Resources
Hiring company
Spotify
Technology
Spotify is a digital music service that gives you access to millions of songs, podcasts, and audiobooks. Listen to your favorites online now.
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